Elizabeth Mohler
1065 Northview St Port Charlotte,FL
Summary
Efficient administrative processional with customer service expertise and good multitasking abilities. Excellent data entry and able to handle high volume calls and face-to-face interactions in a busy work environment. Positively impact business operations by coordinating records, paperwork, and payments.
Overview
18
18
years of professional experience
Work History
Administrative Receptionist/Shop Owner
American Auto Body
05.2014 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained organized filing systems, enhancing document retrieval and overall office efficiency.
- Processed incoming calls and emails, providing accurate information and directing inquiries as needed.
- Trained new administrative staff on office procedures
- Corresponded with insurance companies regarding supplements and payments
- Assist customers with claims process and provide updates throughout repairs
- Writing checks to vendors
Customer Service Representative
Charlotte County Utilities
03.2008 - 05.2014
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and timely service delivery.
- Managed multi-line telephone system to answer incoming calls
- Applied payments to customer accounts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Skills
- Customer/Client relations
- File organization
- Scheduling appointments
- Office administration
- Multi-line telephone systems
- Organizational skills
- Front desk operations
- Phone etiquette
- Data entry
Timeline
Administrative Receptionist/Shop Owner
American Auto Body
05.2014 - Current
Customer Service Representative
Charlotte County Utilities
03.2008 - 05.2014