Elizabeth Monge
San Antonio,TX
Summary
Compassionate and driven professional looking to deliver exceptional customer service to patients seeking information from a healthcare organization by applying strong communication and interpersonal skills developed by previous experience in fast-paced customer-oriented environments.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Cook
Wingstop
08.2023 - 10.2024
- Receives orders and answers any questions from customers via in-person, online, and phone
- Coordinates with cooks to build the orders for the customers so that the customer may receive their food in a timely manner
- Handles cash and card transactions from customers with a 100% accuracy rate
- Displays leadership skills when new employees join the team by explaining steps and procedures for cashier duties and back of house duties
- Provides updates to customers on the status of their orders and confirms orders as it becomes ready
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Curbside Runner
H-E-B
09.2022 - 07.2023
- Analyzed and gathered customers’ orders to deliver orders in a timely and efficient manner
- Organized customers’ groceries so that it may be appropriately grouped with their corresponding temperatures and weight
- Provides customers with status updates on the gathering and delivering of their grocery orders
- Answers questions and provides information to customers regarding their orders
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Education
High School Diploma -
Southwest Legacy High School
San Antonio, TX06.2023
Skills
- Excellent time management skills
- Strong attention to detail
- Well-organized
- Able to adapt
- Quick learner
- First Aid/CPR Certified
- Customer service excellence
- Team building skills
Certification
- Basic Life Support (CPR and AED)
Issued by the American Heart Association 12/20/2023
Timeline
Cashier/Cook
Wingstop
08.2023 - 10.2024
Curbside Runner
H-E-B
09.2022 - 07.2023
- Basic Life Support (CPR and AED)
Issued by the American Heart Association 12/20/2023
High School Diploma -
Southwest Legacy High School
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