Elizabeth Montes
El Paso,TX
Summary
Personable and organized with strong sense of initiative and commitment to fostering positive work environment. Well-versed in HR policies and procedures, with skills in data entry and administrative support. Capable of enhancing team dynamics and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
OptumRx
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Child and Youth Program Assistant (GSE-02)
MCCS Lejeune-New River
02.2019 - 02.2020
- Monitored play activities and maintained a safe play environment for up to 24 children ranging from 6 weeks to 5 years
- Strictly adhered to student-to-teacher ratios within classrooms
- Greeted students, parents, and guardians entering the building, hallways, and classrooms
- Requested appropriate identification from adults picking up children, to verify their authorization for pickup
- Documented and reported required statistics daily including hourly ratio and daily safety checks
- Kept records on individual children, including daily observations and information about activities and meals served, reporting appropriate information to Trainers as well as parents
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Supported children's emotional and social development, encouraging understanding and positive self-concepts
- Sanitized, organized, and stored toys and play equipment to ensure healthy and orderly activity areas
- Identified signs of emotional or developmental problems in children and brought them to lead teacher’s attention
- Performed general administrative tasks, such as taking attendance, editing paperwork, and making phone calls
- Adhered to restrictions and procedures required of students with specific food allergies
- Organized and participated in recreational activities, such as games
Classroom Assistant
Cerro Coso Child Development Center
01.2018 - 05.2018
- Monitored play activities and maintained a safe play environment for up to 20 children aged 3 to 5 years
- Provided support and assistance within Infant and Toddler classrooms as needed
- Strictly adhered to student: teacher ratios within classrooms always
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Supported children's emotional and social development, encouraging understanding and positive self-concepts
- Sanitized, organized, and stored toys and play equipment to ensure healthy and orderly activity areas
- Kept records on individual children, including daily observations and information about activities and meals served
- Identified signs of emotional or developmental problems in children and brought them to lead teacher’s attention
- Performed general administrative tasks, such as taking attendance, editing paperwork, and making phone calls
- Adhered to restrictions and procedures required of students with specific food allergies
- Organized and participated in recreational activities, such as games
Sandwich Artist
Subway
07.2017 - 11.2017
- Provided exceptional customer service to patrons, greeting them upon entry into the establishment, answering questions, and taking orders promptly
- Communicated positively with customers, supervisors, and co-workers
- Accepted cash, debit, and credit payments from customers
- Issued receipts, refunds, credits, or changes due to customers
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and there was adequate change, depositing into the safe when the till reached a certain limit
- Cleaned and organized eating, service, and kitchen areas, exceeding sanitary expectations
- Monitored and ordered supplies and restocked as necessary to maintain inventory
Education
High School Diploma -
Apple Valley High School
Apple Valley, CAB.A. - Human Resource Management
American Military University
12.2025
Skills
- A stellar communicator, with high level of empathy and emotional intelligence
- Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches
- Customer-centric and maintain a high level of customer care in a variety of different and complicated situations
- Skilled and insightful to the needs of customers
- Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Workfromhomerequirements
- Must Be Located in Texas.
- Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
- Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems).
Callcenterexperience
2+ years of call center or relevant customer service experience
Timeline
Customer Service Representative
OptumRx
10.2024 - Current
Child and Youth Program Assistant (GSE-02)
MCCS Lejeune-New River
02.2019 - 02.2020
Classroom Assistant
Cerro Coso Child Development Center
01.2018 - 05.2018
Sandwich Artist
Subway
07.2017 - 11.2017
B.A. - Human Resource Management
American Military University
High School Diploma -
Apple Valley High School
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