Elizabeth Montes
Ocala
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Experienced Senior Registrar witH 5-8 years of experience successfully handling registration paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
12
12
years of professional experience
Work History
PSR / Call Center Agent
Heart Of Florida Health Center
08.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Utilized CRM software for tracking interactions and managing customer accounts effectively.
- Trained new agents on call protocols, ensuring high-quality service delivery.
- Implemented process improvements that streamlined workflows and reduced call handling times.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verifications and authorizations, ensuring compliance with policy requirements.
Registrar
HCA West Marion Hospital
04.2022 - 06.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Assistant
Florida Cancer Specialists
06.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
Medical Assistant
Doctor's Community Hospital
01.2020 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Medical Receptionist/Team Lead
Capital Orthopedics Specialists
10.2017 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Medical Receptionist
Lindenhurst Eye Physicians & Surgeons
01.2013 - 05.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Assistant
Straight Path Medical Group
03.2015 - 05.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Medical Asstisting Certification - Medical Assisting
Brandford Hall Career Institute
Bohemia, NY03.2010
High School Diploma -
Brentwood High School
Brentwood, NY06.2009
Skills
- Managing Medical Practices
- Course Development and Scheduling
- Call Transfers
- Operational Requirements
- Fast Leaner
- Leadership Skills
- Fluent Spanish
- Communication Skill
- Ability to work under pressure
- Great Communication
Languages
Spanish
Native or Bilingual
Timeline
PSR / Call Center Agent
Heart Of Florida Health Center
08.2023 - Current
Registrar
HCA West Marion Hospital
04.2022 - 06.2023
Medical Assistant
Florida Cancer Specialists
06.2021 - 03.2022
Medical Assistant
Doctor's Community Hospital
01.2020 - 07.2020
Medical Receptionist/Team Lead
Capital Orthopedics Specialists
10.2017 - 01.2020
Medical Assistant
Straight Path Medical Group
03.2015 - 05.2016
Medical Receptionist
Lindenhurst Eye Physicians & Surgeons
01.2013 - 05.2017
Medical Asstisting Certification - Medical Assisting
Brandford Hall Career Institute
High School Diploma -
Brentwood High School
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