Elizabeth Moore
Waukegan,IL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Thorntons Gas Station. Skilled in employee training and workplace safety, demonstrating exceptional decision-making capabilities and a guest service focus. Achieved significant improvements in team performance and customer loyalty through effective multitasking. and positive attitude.
Overview
18
18
years of professional experience
Work History
GSR/Shift Lead
Thorntons Gas Station
Waukegan, IL
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shipping and Receiving Manager
Smoke Daddy Inc.
Gurnee, IL
10.2010 - 06.2022
- Pulled, verified, and packaged items for shipment.
- Managed inventory control and ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Negotiated more favorable shipping rates with carriers, contributing to cost savings without compromising service quality.
Floor Manager
Jesse Oaks
Old Gages Lake, Il
04.2006 - 09.2012
- Managed store inventory and stock levels to maintain availability of products.
- Managed a team of employees to maintain smooth-running operations.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw supply restocking, area cleaning, and product organization.
- Performed closing procedures by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Facilitated team meetings to communicate targets and gather input on operational improvements.
- Maintained clean and organized floor area, improving a great experience for customers.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.
Education
High School Diploma - General Studies
Waukegan High School
Waukegan, IL06.1996
Skills
- Decision-making capabilities
- Guest service focus
- Employee Training
- Workplace Safety
- Rules Enforcement
- Positive Attitude
- Cash Handling
- Multitasking Abilities
Timeline
GSR/Shift Lead
Thorntons Gas Station
02.2023 - Current
Shipping and Receiving Manager
Smoke Daddy Inc.
10.2010 - 06.2022
Floor Manager
Jesse Oaks
04.2006 - 09.2012
High School Diploma - General Studies
Waukegan High School