Elizabeth Moore
Flagstaff,AZ
Summary
Versatile and results-driven professional with a strong background in hospitality and customer service, notably at Grand Canyon Inn. Excelled in reservation management and problem-solving, enhancing guest satisfaction and repeat business. Skilled in Microsoft Office and teamwork, adept at boosting operational efficiency and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Receptionist
Grand Canyon Inn
Williams, AZ
05.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
Server
Grand Canyon Inn
Williams, AZ
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Tutor
Self Employed Services
Chicago, IL
09.2017 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Education
Masters In Writing - Creative Writing
Hamline University
Saint Paul, MN06.2015
Bachelor Of Arts - Creative Writing
Metro State University
Minneapolis, MN05.2007
Skills
- Reservation Management
- Microsoft Office
- Guest Relations
- Customer Service
- Teamwork and Collaboration
- Hospitality services
- Problem-Solving
- Detail Oriented
- Front Desk Management
- Data Entry
- Time Management
- Phone and Email Etiquette
- Problem-solving skills
- Reservations
- Payment Processing
- File Management
- Invoicing and Billing
Timeline
Hotel Front Desk Receptionist
Grand Canyon Inn
05.2023 - Current
Server
Grand Canyon Inn
05.2023 - Current
Tutor
Self Employed Services
09.2017 - 05.2023
Masters In Writing - Creative Writing
Hamline University
Bachelor Of Arts - Creative Writing
Metro State University