Elizabeth Moorman
Mount Dora
Summary
Organized and dependable candidate successful at taking on professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in processing transactions, handling cash, and using registers. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Mid Florida Eye Center
09.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
Cleaning Technician
Simplified Cleaning Unlimited
05.2024 - 09.2024
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
Health Care Coordinator
Pacific Dental Services
03.2023 - 02.2024
- Answer phones in a professional and timely matter
- Coordinate treatment plans with insurance for patients
- Adjust claims
- Prep charts two days in advance
- Call insurance and verify eligibility
- Complete full insurance breakdowns with accuracy
- Assist doctors in treatment coordination
- Assist in handoffs between patients and doctors
- Attend meetings to further knowledge of insurance
- Schedule patients
- Basic clerical duties.
Sales Associate
Hibbett Sports
12.2022 - 03.2023
- Check out customers
- Keep store clean and tidy
- Process online orders and prepare them for shipment
- Assist customers in getting shoes from the back of the store
- Greet customers
- Tag clothes and put them on sales floor
- Answer phones before 3 rings
- Unpack online orders and contact customers for pick up.
Hostess
The Melting Pot Fondue Restaurant
06.2022 - 11.2022
- Answer phone calls
- Make reservations
- Open doors
- Assign tables
- Communicate with customers.
Front Desk Receptionist
Great Clips
06.2019 - 08.2020
- Answer multiple phone line
- Greet customers
- Keep store front clean
- Laundry/sweep floors
- Product recommendation/sale.
Education
Certificate - Makeup Artistry
Vocational Academy of Makeup and Prosthetics
Orlando, FL11.2022
High school diploma -
Mt. Dora High School
Mount Dora, FL05.2021
Skills
- Customer Service
- Appointment Scheduling
- Verbal Communication
- Records Maintenance
- Inventory and restocking
- Patient Care Coordination
- Teamwork and Collaboration
- Problem-solving skills
- Relationship Building
- Cash Register Operation
- Conflict Resolution
- Professional Demeanor
- Patience and Empathy
- Phone Etiquette
Certification
- Driver's License, 04/01/19, 04/01/27
Timeline
Patient Service Representative
Mid Florida Eye Center
09.2024 - Current
Cleaning Technician
Simplified Cleaning Unlimited
05.2024 - 09.2024
Health Care Coordinator
Pacific Dental Services
03.2023 - 02.2024
Sales Associate
Hibbett Sports
12.2022 - 03.2023
Hostess
The Melting Pot Fondue Restaurant
06.2022 - 11.2022
Front Desk Receptionist
Great Clips
06.2019 - 08.2020
High school diploma -
Mt. Dora High School
- Driver's License, 04/01/19, 04/01/27
Certificate - Makeup Artistry
Vocational Academy of Makeup and Prosthetics
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