Elizabeth Morales
Brandon,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Access Coordinator
Women’s Care
Tampa, Florida
06.2024 - Current
- Greeted patients, verified patient identification and collected demographic information.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Provided financial counseling services to patients regarding payment options.
- Prepared reports related to patient access activities such as average wait times or number of patients served per day.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Medical Assistant
Premise Health
Celebration, FL
02.2021 - Current
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Organized charts, documents and supplies to maintain team productivity.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of physician or registered nurse.
- Assisted back office patient processes to reduce office wait times.
- Administered injections, medications and treatments as directed by physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
Pre-Certification Specialist
Florida Orthopaedic Institute
Temple Terrace, FL
07.2023 - 05.2024
- Ensured that all relevant information was included in authorization request before submission.
- Utilized available resources such as internet databases and reference materials for researching payer policies and regulations.
- Compiled and coded patient information or data in appropriate computer system.
- Processed appeals submitted by providers when denied authorizations were received from insurers.
- Performed detailed research on payer policies and regulations related to pre-certification criteria.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Followed up regularly on pending requests until resolution was obtained.
- Reviewed claims denials from insurance companies and worked with providers to resolve issues in timely manner.
- Collaborated with other departments within organization as needed.
- Compiled data from source documents prior to data entry.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted providers in obtaining prior authorization approvals by submitting paperwork via fax or electronically.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Thoracic Surgery / Medical Assistant
AdventHealth Medical Group
Celebration, FL
07.2022 - 07.2023
- Record patients’ medical history and update information such as test results in medical records and inform patient of results
- Measured vital signs, weight, height, and escorted patients to exam rooms
- Assisted with medical records, FMLA’s and answering phones
- Knowledge of insurance verification, patient balances and posting charges
- Referrals and authorization
- Assisted in chest tube removals, Suture removals, and Staple removals, Stocking rooms, Recorded Temperature logs, and medical assistant logs
- Scheduling appointments, registering patients.
Urologic Oncology / Medical Assistant
AdventHealth Medical Group
Celebration, FL
03.2021 - 07.2022
- Prepare and administer medications as directed by physician
- Record patients’ medical history and update information such as test results in medical records and inform patient of results
- Measured vital signs, weight, height, and escorted patients to exam rooms
- Removing catheters and informing patient of aftercare from Robotic Prostatectomy
- Collected urine for urinalysis and or cultures
- Assisted with medical records, FMLA’s and answering phones.
Front Desk / Medical Assistant / Office Coordinator
AdventHealth Medical Group
New Port Richey, FL
09.2012 - 03.2021
- Assisted front desk staff with filing, medical records, and answering phones, making new patient appointments and follow-ups
- Record patients’ medical history and update information such as test results in medical records
- Measured vital signs, weight, height, and escorted patients to exam rooms
- Prepare and administer medications as directed by physician
- Knowledge of insurance verification, patient balances and posting charges
- Referrals and authorization
- Ensure that all payments are collected, entered, balanced, and deposited in timely manner according to management
- Communicated roles and responsibilities of office and medical staff
- Assure staff are scheduled to provide adequate coverage during all hours of operation when appropriate.
Referrals / Authorizations / Front Desk / Medical Assistant
Optimum Family Care
New Port Richey, FL
01.2009 - 01.2013
- Prepared referrals and authorization
- Knowledge of insurance verification, extensive customer service skills
- Assisted front desk staff with filing, medical records, and answering phones, making new patient appointments and follow-ups
- Occasional medical assistance on weekends.
Education
Medical Assistant – Diploma Program -
Florida Career College
01.2008
Skills
- HIPAA compliance
- Patient scheduling
- Certified in Basic Life Support (BLS)
- Preparing specimens and samples
- Electrocardiography (EKG)
- Medical billing
- Procedure Assistance
- Insurance Verification
- Staff Supervision
- Problem-Solving Skills
- Supply Management
- Vital Sign Monitoring
- Immunization Administration
- Specimens Collection and Processing
- EMR Software
- Team Leadership
Medical Qualifications
National Registered Clinical Medical Assistant, (RCMA), Reliable, dependable, and committed team player. Extensive experience in customer service. Proficient in EMR systems such as Athena, EPIC, and Cerner. CPR certified, HIPPA compliant, Attention to detail, Self-Motivated, Multitasker.
Timeline
Patient Access Coordinator
Women’s Care
06.2024 - Current
Pre-Certification Specialist
Florida Orthopaedic Institute
07.2023 - 05.2024
Thoracic Surgery / Medical Assistant
AdventHealth Medical Group
07.2022 - 07.2023
Urologic Oncology / Medical Assistant
AdventHealth Medical Group
03.2021 - 07.2022
Medical Assistant
Premise Health
02.2021 - Current
Front Desk / Medical Assistant / Office Coordinator
AdventHealth Medical Group
09.2012 - 03.2021
Referrals / Authorizations / Front Desk / Medical Assistant
Optimum Family Care
01.2009 - 01.2013
Medical Assistant – Diploma Program -
Florida Career College