Elizabeth M. Steensland
Swedish Pediatrics
Sammamish,WA
1
Certification
28
years of professional experience
Patient Care Coordinator coordinating patient scheduling, insurance follow-up, and family communication in a pediatric care setting. Manages care coordination, advocates with insurers for benefits and reimbursements, and supports smoother follow-up for families with ongoing health needs. Trains new Patient Care Coordinators and keeps daily boards, supplies, and patient details organized for busy clinic flow.
Work History
Patient Care Coordinator
11 Years 5 Months- Review 40-60 insurance cases weekly to support benefit questions and reimbursement follow-up.
- Coordinate 50-70 patient appointments weekly across scheduling needs and family follow-up.
- Partner with families to manage follow-up needs and keep care plans organized.
- Communicate with patients and third parties through clear written correspondence.
- Train new Patient Care Coordinators on daily workflows and office procedures.
- Update daily boards to keep team information current and accessible.
- Order office supplies and maintain day-to-day readiness for the department.
Administrative Assistant
6 Years- Handled 100 weekly patient calls with clear, professional communication.
- Supported 10-20 daily patient schedules for the healthcare team.
- Maintained communication between patients and staff to support timely updates and coordinated care.
- Ordered medical equipment for patients and tracked requests through completion.
- Processed internal mail and routed incoming faxes to the appropriate department.
- Covered receptionist breaks by answering multi-line phones and directing callers professionally.
Education
Medical Secretary Degree
Associate of Arts and Science - Courses
Courses for Associate of Arts and Science Degree
Skills
Medical terminology
ICD-9 coding
Patient correspondence
Microsoft software products
Insurance coordination
Benefits navigation
Claims follow-up
Payment processing
Patient scheduling
Conflict management
Written communication
Keyboarding
Certification
First aid certification
Timeline
Patient Care Coordinator
Swedish Pediatrics
06.2015 - CurrentRead More
Administrative Assistant
Group Health Home Care and Hospice
01.1999 - 01.2005Read More
PIMA Medical Institute
Medical Secretary Degree
Read More
Bellevue Community College
Associate of Arts and Science from Courses
Read More