Elizabeth Mullen
Fort Lauderdale,FL
Summary
Detailed- oriented server with excellent multitasking abilities and a commitment to high-quality service. Proven ability to build rapport and exceed guest expectations.
Overview
24
24
years of professional experience
Work History
Server /Asian Polynesian Cuisine
Pier Sixty-Six Hotel & Marina
Fort Lauderdale
12.2025 - Current
- Welcoming guests and telling our menu flavors with a Japanese-style Izakaya experience-small plates made for sharing.
- Our menu is inspired by izakaya dining,so dishes come out as they're ready perfect for sharing and trying a variety .
- Increased sales significantly by upselling wines champagne and our cocktails inspired by tropical and Japanese flavors.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server / Mediterranean Cuisine
Hilton Hotel Marina
Fort Lauderdale, FL
07.2023 - 01.2026
- Assisted in training new servers on menu items and service protocols.
- Demonstrated knowledge of food and beverage offerings, enhancing customer experience.
- Managed table settings, ensuring cleanliness and readiness for guests at all times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed to work in BQT, Buy Out , REO and other event.
Server
Ritz Carlton Hotel
Fort Lauderdale, FL
04.2022 - 03.2023
- Telling our cuisine is best modern american seafood with a strong Florida influence and farm to - table.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server /Restaurant Hostess
Marriott Harbor Beach
Fort Lauderdale, FL
10.2021 - 04.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest inquiries and resolved issues to enhance dining experience.
- Trained new servers on menu knowledge and service standards.
- Served food and beverages promptly with focused attention to customer needs.
Cashier / Starbucks
Publix Supermarket
Fort Lauderdale, FL Cordova
08.2020 - 09.2021
- Processed customer transactions accurately using point-of-sale systems
- Provided excellent customer service by addressing inquiries and resolving issues
- Maintained cleanliness and organization of checkout area to enhance shopping experience
- Trained new cashiers on operational procedures and customer service best practices
Supervisor
Holiday Inn Hotel Resort
Grand Cayman Island
04.2019 - 10.2019
- Supervised daily hotel operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on service excellence and operational procedures.
- Coordinated schedules to optimize staffing levels during peak periods.
- Implemented process improvements to enhance guest satisfaction and operational efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Concierge Agent
Wyndham Reef Resort
Grand Cayman Island
12.2015 - 01.2019
- Booked guest to do timeshare tour to and made them as new owner.
- Coordinated transportation arrangements and activities for guests, enhancing overall experience.
- Maintained comprehensive knowledge of local attractions, dining options, and amenities to assist guests effectively.
- Collaborated with hotel staff to ensure seamless communication and delivery of services.
- Trained new concierge agents on operational procedures and customer service standards.
Server /Blue Cilantro Fine Dining
Blue Cilantro Restaurant
Grand Cayman Island
06.2013 - 07.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu offerings and restaurant procedures.
Server
Morritt's Resort, Grand Cayman
Grand Cayman Island
03.2010 - 11.2013
- Delivered exceptional guest service in high-pressure environments, ensuring a memorable dining experience.
- Collaborated with culinary team to synchronize menu offerings and enhance customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Streamlined order processing by implementing efficient communication between front and back of house teams.
Supervisor / Marriott Cafe Breakfast
Marriott Newport Manila
Phillippines Manila
08.2009 - 12.2010
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Led team training initiatives, enhancing staff performance and service delivery.
- Developed and implemented efficient scheduling systems to optimize workforce utilization.
- Collaborated with management to assess operational workflows and identify areas for improvement.
Server
Courtyard by Marriott
Grand Cayman Island
02.2002 - 03.2007
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Maintained cleanliness and organization of dining areas to uphold hotel standards.
Education
High School Diploma - Degree of Hotel Restaurant Management
STI College Global City
Global City Taguig06-1991
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales expertise
Timeline
Server /Asian Polynesian Cuisine
Pier Sixty-Six Hotel & Marina
12.2025 - Current
Server / Mediterranean Cuisine
Hilton Hotel Marina
07.2023 - 01.2026
Server
Ritz Carlton Hotel
04.2022 - 03.2023
Server /Restaurant Hostess
Marriott Harbor Beach
10.2021 - 04.2022
Cashier / Starbucks
Publix Supermarket
08.2020 - 09.2021
Supervisor
Holiday Inn Hotel Resort
04.2019 - 10.2019
Concierge Agent
Wyndham Reef Resort
12.2015 - 01.2019
Server /Blue Cilantro Fine Dining
Blue Cilantro Restaurant
06.2013 - 07.2015
Server
Morritt's Resort, Grand Cayman
03.2010 - 11.2013
Supervisor / Marriott Cafe Breakfast
Marriott Newport Manila
08.2009 - 12.2010
Server
Courtyard by Marriott
02.2002 - 03.2007
High School Diploma - Degree of Hotel Restaurant Management
STI College Global City