To obtain and maintain employment using the knowledge and skills achieved through my education and work experience.
Overview
6
6
years of professional experience
Work History
ER REGISTRATION SHIFT LEAD
POPLAR BLUFF REGIONAL MEDICAL CENTER
Poplar Bluff
07.2020 - Current
Multi-tasking, updating patient information, working with doctors/nurses to achieve best patient care
Working with insurance and copays for patients and hospital staff to ensure requirements are satisfied
Leading my team to be efficient and fully engaged in patient care while practicing problem solving skills
Training all new hires to be efficient at admitting patients and proficient in the simultaneous use of the multiple software programs utilized by the facility
Awarded title of 'Top Collector' out of all current shifts.
Create and maintain Excel worksheets for all current shifts
ACCOUNTING
POPLAR BLUFF REGIONAL MEDICAL CENTER
Poplar Bluff
03.2019 - 07.2020
Created and revised Excel worksheets and gained proficiency in the Accounting System
Involved in filing and the management of hospital bills to ensure timeliness and efficiency
Incorporated problem-solving skills with hospital clientele regarding employee paychecks.
RISK MANAGEMENT
POPLAR BLUFF REGIONAL MEDICAL CENTER
Poplar Bluff
11.2017 - 03.2019
Created and revised Excel worksheets and gained proficiency in the Event Report System
Involved in organization and customer service while utilizing acquired interpersonal skills.
STUDENT AMBASSADOR
THREE RIVERS COLLEGE
Poplar Bluff
Participated in many college and community activities including work at the College Welcome Center
Able to gain and maintain an excellent working rapport with all those associated with the program.
Education
ASSOCIATE OF APPLIED SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY - EXECUTIVE LEGAL ASSOCIATE -
ASSOCIATE OF APPLIED SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY - MEDICAL OPTION -
OFFICE ASSISTANT CERTIFICATE -
Skills
Performance Improvement
Guest Service
Work Delegation
Operations Monitoring
Team Motivation
Conflict Resolution
Customer Service Management
Shift Paperwork Completion
Strong Verbal and Written Communication
Team Supervision
Quality Inspections
Client Service
Policy and Procedure Enforcement
Team Collaboration and Leadership
Training Assistance
Complaint Resolution
Cash Handling
Account Management
Skills Abilities
Type up to 85 wpm, Microsoft Access, Word, Excel, communication, public speaking, optimum proficiency while resolving conflict.
References
POPLAR BLUFF REGIONAL MEDICAL CENTER - REGISTRATION DIRECTOR, SALINA BOWEN, 573-707-4167
POPLAR BLUFF REGIONAL MEDICAL CENTER - REGISTRATION SUPERVISOR, DEB SIMMONS, 573-660-1915
POPLAR BLUFF REGIONAL MEDICAL CENTER - REGISTRATION CO-WORKER, EMILY HODGEKISS, 573-776-5578
POPLAR BLUFF REGIONAL MEDICAL CENTER - REGISTRATION CO-WORKER, GABRIELLA CRITES, 573-707-3369
THREE RIVERS COLLEGE - AMBASSADOR PROGRAM, GAIL TINSLEY, 573-840-9605
Timeline
ER REGISTRATION SHIFT LEAD
POPLAR BLUFF REGIONAL MEDICAL CENTER
07.2020 - Current
ACCOUNTING
POPLAR BLUFF REGIONAL MEDICAL CENTER
03.2019 - 07.2020
RISK MANAGEMENT
POPLAR BLUFF REGIONAL MEDICAL CENTER
11.2017 - 03.2019
STUDENT AMBASSADOR
THREE RIVERS COLLEGE
ASSOCIATE OF APPLIED SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY - EXECUTIVE LEGAL ASSOCIATE -
ASSOCIATE OF APPLIED SCIENCE IN INFORMATION SYSTEMS TECHNOLOGY - MEDICAL OPTION -