Elizabeth Naucke
High Ridge,United States
Summary
Dedicated professional focused on client satisfaction and timely deliveries. Role at Uber allowed successfully navigating the dynamic landscape of food delivery. Experience as a Doyen at CBD Kratom enriched expertise in holistic health, enabling personalized consultations and product pairings to help individuals achieve wellness goals. Demonstrated mastery in inventory management and maintained strict adherence to compliance guidelines. Collaborative efforts at CBD Kratom fostered an environment where operational efficiency met customer-centric solutions. Balance of precision and personable service continues to define approach to customer interactions and problem-solving today.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
H&R Block
High Ridge, Missouri, United States
01.2025 - Current
Food Delivery Driver
Uber
St. Louis County, Missouri, United States
07.2024 - 02.2025
- Drive delivery vehicle
- Load and unload products to be delivered
- Inspect the delivery vehicle regularly
- Add fuel and maintain detailed records of fuel costs and mileage
- Deliver items by the required delivery date and time
- Get signatures for proof of delivery
- Ensure all items being delivered remain intact during transport and delivery
Doyen
CBD Kratom
Sunset Hills, Missouri, United States
07.2022 - 06.2023
- Educate and learn about cannabinoids, terpenes, cannabis profiles, kratom, kava, amanita mushrooms and other medicinal properties of herbal plants on a biological and chemistry level
- Help pair products that will fit best with each customer and their experience/problem and provide a solution
- Take part in in-depth consultations and discovery methods with each client/customer
- Keep track of inventory and inventory scans, inventory management, stocking, shipment
- Follow county, state, and federal guidelines on how to sell and consume cbd, kratom and other cannabinoids
Digital Illustrator for Twitch Streamers
Self Employed
United States
01.2021 - 02.2023
- Creates visual content specifically for Twitch streamers, including custom overlays, alerts, channel banners, profile pictures, emotes, and other graphics that enhance the viewer experience on a streamer's channel, often requiring a strong understanding of Twitch design aesthetics and the ability to collaborate directly with streamers to capture their unique brand identity
- Designing custom overlays: Creating visually appealing elements for live streams like chat boxes, screens, timers, and progress bars that fit the streamer's theme
- Developing unique emotes: Designing animated or static emotes that viewers can use to interact with the streamer in chat
- Creating channel branding elements: Designing banners, profile pictures, and other graphics that represent the streamer's brand across their Twitch channel
- Generating animated alerts: Designing visually engaging alerts for donations, subscriptions, new followers, and other important stream events
- Collaborating with streamers: Working closely with streamers to understand their style, audience, and desired visual aesthetic for their channel
- Staying updated on Twitch design trends: Keeping up-to-date with the latest trends and design elements popular within the Twitch community
Walmart Associate
Walmart
Brookfield, Missouri, United States
03.2019 - 11.2021
- Cashier: Smile, greet, and thank customers with a positive attitude
- Stand for long periods of time while checking out customers quickly and accurately
- Keep your area clean and presentable
- Answer customer questions and help them with their needs
- Be available to assist associates across the store as needed
- Deli Associate: Ensure high quality products are available in deli
- Pack ready-to-sell products in proper containers and stock displays
- Prepare and serve ready-to-eat food
- Assist customers in fulfilling deli orders
- Keep area clean, sanitized, and customer-ready
- Maintenance Custodian Associate Overnight: Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management
- Cleans all areas of the Facility (for example, floors, windows, restrooms, trash receptacles) while following Company procedures, guidelines, and methods, and utilizing approved chemicals, supplies, tools, and equipment
- Ensures a safe and clean environment for Members and Associates by performing maintenance as necessary, responding to spills, operating floor scrubbers, and disposing of cardboard, plastic, and trash in accordance with Company Environmental Sustainability Program
- Maintains appropriate levels of Company-approved chemicals and supplies needed to ensure a safe and clean facility, including ensuring that chemical supplies are rotated and stored in proper containers in preparation for their use and placing orders to replenish supplies are low
- Housewares Associate: Zone merchandise accurately and cleanly
- Handle returns and get them back to correct location
- Stock housewares merchandise to shelf
Walmart Associate
Walmart
Brookfield, Missouri, United States
03.2017 - 11.2017
- Online Order Associate: Shop for customers' online orders, fill them, and deliver them
Kitchen Manager
McDonald's
St Peters, Missouri, United States
09.2016 - 01.2017
- Shift management: Review sales and guest counts, create a pre-shift checklist, and conduct daily shift huddles
- Food quality: Ensure food is safe and of high quality, and that production targets are met
- Food costs: Control food costs and improve waste
- Training: Train kitchen staff on production procedures and new menu items
- Inventory: Ensure proper product levels are maintained through daily, weekly, and monthly inventories
- Equipment: Keep equipment clean and serviceable, and communicate with leadership when repairs are needed
- Staffing: Ensure the right number of staff are on duty at all times
- Employee relations: Attract, hire, promote, and retain high-quality employees
- Crew schedules: Develop crew schedules that consider availability and store needs
- Food safety: Ensure food safety in the kitchen by completing daily food safety checklists
Waitress
Steak n Shake
St. Charles County, Missouri, United States
10.2015 - 07.2016
- Duties include but are not limited to serving customers, cooking, making shakes and cleaning
Crew Trainer
McDonald's
St. Charles County, Missouri, United States
10.2013 - 09.2015
- Training: Develop and implement training plans, and coach and mentor new crew members
- Customer service: Greet customers, take orders, and provide a great customer experience
- Restaurant operations: Prepare food, operate the register, and keep the restaurant clean and organized
- Teamwork: Work well with the team and foster teamwork
- Compliance: Ensure compliance with company policies and procedures, and food safety rules
- Performance: Monitor employee performance
Cashier
King Edwards Fried Chicken
St Charles, Missouri, United States
02.2013 - 07.2013
- Customer service: Greeting customers, answering questions, and providing excellent customer service
- Taking orders: Recording orders accurately and ensuring they are complete before giving them to customers
- Handling payments: Collecting payment via cash, credit, or debit card, and making change
- Maintaining a clean workspace: Keeping the work area clean and organized
- Stocking shelves: Stocking shelves with food items and supplies
- Ensuring smooth operations: Ensuring smooth and efficient operations in a fast-paced environment
- Upholding standards: Upholding sanitation and etiquette standards
Education
Bachelor's degree - Educational Studies and Training
University of Central Missouri
05.2030
Bachelor's degree - Business Management and Leadership
Bellevue University
11.2021
St. Charles High School
01.2016
Skills
- Analytical Skills
- Account Management
- Customer Service Representatives
Timeline
Customer Service Specialist
H&R Block
01.2025 - Current
Food Delivery Driver
Uber
07.2024 - 02.2025
Doyen
CBD Kratom
07.2022 - 06.2023
Digital Illustrator for Twitch Streamers
Self Employed
01.2021 - 02.2023
Walmart Associate
Walmart
03.2019 - 11.2021
Walmart Associate
Walmart
03.2017 - 11.2017
Kitchen Manager
McDonald's
09.2016 - 01.2017
Waitress
Steak n Shake
10.2015 - 07.2016
Crew Trainer
McDonald's
10.2013 - 09.2015
Cashier
King Edwards Fried Chicken
02.2013 - 07.2013
Bachelor's degree - Educational Studies and Training
University of Central Missouri
Bachelor's degree - Business Management and Leadership
Bellevue University
St. Charles High School