Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Navarro

Lynwood,CA

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

14
14
years of professional experience

Work History

Customer Service Assistant

Maersk
Carson, CA
01.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Secretary

JP & A FURNITURE MFG
Los Angeles, CA
02.2012 - 01.2017
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Recommend products to customers, based on customers' needs and interests.
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Prepare drawings, estimates, bids that meet specific customer needs.
  • Provide customers with product samples and catalogs.
  • Arrange and direct delivery and installation of products and equipment.
  • Negotiate details of contracts and payments, and prepare sales contracts and order forms.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Check stock levels and reorder merchandise as necessary.

Cashiering Manager

SHOE WORLD
Huntington Park, CA
08.2011 - 01.2012
  • Greet customers and ascertain what each customer wants or needs.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

High School Diploma -

MARCO ANTONIO FIREBAUGH HIGH SCHOOL
Lynwood, CA
08.2011

Skills

  • Inbound and outbound calling
  • Documentation and reporting
  • Sales
  • Invoicing
  • Quality Assurance Controls
  • Warehousing functions

Timeline

Customer Service Assistant

Maersk
01.2017 - Current

Secretary

JP & A FURNITURE MFG
02.2012 - 01.2017

Cashiering Manager

SHOE WORLD
08.2011 - 01.2012

High School Diploma -

MARCO ANTONIO FIREBAUGH HIGH SCHOOL

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Elizabeth Navarro