Elizabeth Nichols
Kewaskum
Summary
Dedicated sales associate with proven customer service skills, enhancing satisfaction and driving repeat business. Known for effective communication, problem-solving, and teamwork in fast-paced environments.
Dynamic employee skilled in high-level communication and time management. Experienced in building rapport with customers and addressing inquiries efficiently. Committed to creating welcoming environments that improves customer experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kohls Department Store
West Bend, WI
08.2025 - Current
- Assisted customers with product selection and troubleshooting to enhance satisfaction and drive sales.
- Implemented visual merchandising strategies to optimize product displays and promote seasonal promotions effectively.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Received Associate of the Month after only 2 months of employment.
Coach and Teacher
West Bend Park And Rec
West Bend, WI
03.2022 - Current
- Developed and implemented training programs for young athletes to enhance skills and performance.
- Coordinated team practices and ensured adherence to safety protocols during activities.
- Ensured participation and encouraged young people to try new activities.
- Fostered positive team dynamics by promoting sportsmanship and collaboration among players.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
Sales Associate
Ace Hardware
Kewaskum, WI
02.2025 - 07.2025
- Trained new associates on store policies, procedures, and customer service protocols for consistent performance.
- Resolved customer complaints efficiently, fostering positive relationships and encouraging repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
Campbellsport High School
Campbellsport, WI05.2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- High Communication skills
- Excellent listening skills
Timeline
Sales Associate
Kohls Department Store
08.2025 - Current
Sales Associate
Ace Hardware
02.2025 - 07.2025
Coach and Teacher
West Bend Park And Rec
03.2022 - Current
High School Diploma -
Campbellsport High School
Employee of the month Kohl's
I was selected after only 2 months of employment due to my 5 star customer surveys. Also displaying leadership by doing my work above and beyond expectations.