Elizabeth Nielsen
Plant City,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Cashier/Sales Floor associate
Kohl’s Department Store
12.2020 - 02.2022
- When I first began working here, I was only a seasonal worker
- The manager who hired me said I exceeded expectations in every area, picked up on things quickly, and at the time, said the only reason I was not chosen for a permanent part time position was due to my availability
- I was able to sell more credit card applications than people who had been at the company for years
- However, they said they would keep me in mind
- Long story short, I was so good, they called me back and I have a permanent part time position now
- I run 500’s or do “go backs” to help keep the register area clean and answer customer inquiries with a kind, efficient, and courteous attitude
- I also help customers fill out credit card applications and avidly sell credit to every customer I meet
ASSISTANT MANAGER
Cosmo Prof
10.2021 - 11.2021
- MY FIRST TIME IN A LEADERSHIP POSITION
- IT WAS A LOT LIKE WORKING FOR SALLY’S WITH THE ONLY DIFFERENCE BEING THAT I WAS IN CHARGE OF PUTTING TOGETHER DISPLAYS AND MERCHANDISING
- I WORE MANY HATS AT THIS JOB AND GAVE MY ALL
Customer Service Rep
Williams Sonoma
05.2021 - 05.2021
- I assisted with at least 6 different brands under the parent company
- I oversaw issuing returns/replacements and made judgement calls about whether a return was customer driven or company driven
- I did a lot of data entry, as well as dealt with scheduling and managed shipping information for the customers calling in
- I had a near pristine survey record for the short time that I worked for the company and had many 5-star reviews
- I handled credit card applications and information and was required to know all the return policies for each of our 6 individual brands, as well as all the separate policies for the different Private Label Credit Cards available to our customers
- I dealt with UPS tracking information and was also taught how to spot if something was “missing in transit” or if the item was just backordered
- I would help customers navigate our website and would even help them shop over the phone.
Beauty Advisor
Sally’s Beauty Supply
05.2019 - 11.2019
- I would frequently use my color theory and chemistry knowledge to help customers choose the proper hair color or lightener for their desired result
- I was taught how to up-sell and to recommend similar products that would help maintain a certain style or color for a customer’s lifestyle
- I recommend styling products based on each customer’s individual needs and hair fabric and educated customers on how to keep their color fresh and their hair healthy
- I was also given managerial jobs, even though I was only a part-time sales rep
- I did correction counts and inventory tasks, signed for truck deliveries and made sure all the proper things had been delivered
- I also worked the register and had exemplary customer service, including dealing with unhappy customers or returns
- I both opened the store and closed on many occasions.
Education
GED -
West Area Adult School
Cosmetology - Cosmotelogy
Paul Mitchell
TampaSkills
- People Skills! It is the core of all sales jobs, customer service positions, and overall guest satisfaction!
- I have an exceptionally good memory and once I am told a policy or shown the correct way to do something, I usually only must be shown once!
- I have all the skills necessary to be a practicing cosmetologist
- I am a certified make-up artist!
- I work diligently and eagerly at whatever task I am given and do not need to be told to do something, to take the initiative
- I am an excellent communicator and motivated my peers with positive feedback and constructive criticism when placed in a leadership role!
- Suggestive Selling
- Managing Cash Register
- Time Management
- Productivity Maximization
- Folding Clothes
- Store Opening and Closing
- Product Promotion
Timeline
ASSISTANT MANAGER
Cosmo Prof
10.2021 - 11.2021
Customer Service Rep
Williams Sonoma
05.2021 - 05.2021
Cashier/Sales Floor associate
Kohl’s Department Store
12.2020 - 02.2022
Beauty Advisor
Sally’s Beauty Supply
05.2019 - 11.2019
GED -
West Area Adult School
Cosmetology - Cosmotelogy
Paul Mitchell
Similar Profiles
Tanyl HamiltonTanyl Hamilton
Sales Representative at Kohl’s Department StoreSales Representative at Kohl’s Department Store
Rhiannon BaileyRhiannon Bailey
Multimedia Designer at Cambridge Investment Research, Inc, Kohl’s Department StoreMultimedia Designer at Cambridge Investment Research, Inc, Kohl’s Department Store
Rocio Garcia-HernandezRocio Garcia-Hernandez
Associate HRIS Analyst at Kohl’s Department StoresAssociate HRIS Analyst at Kohl’s Department Stores