ELIZABETH NINO
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience. Excel in problem resolution and customer retention. Proven ability to build rapport and enhance satisfaction through active listening and effective communication. Adept at managing high call volumes while maintaining professionalism and achieving positive client satisfaction outcomes.
Overview
10
10
years of professional experience
Work History
Credit Card Customer Service Specialist II
JPMorgan Chase
09.2024 - Current
- Respond to customer requests for products, services, and the company information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Appointment Scheduler
Spindletop Pain Management
02.2024 - 06.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
Engament Specialist
Carenet Healthcare
11.2019 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Provided excellent customer service by quickly learning any project assigned to me.
- Effectively managed a high volume of inbound and outbound calls
- Placed outbound calls to attempt and schedule routine checkups while overcoming push back.
Customer Service Representative
Maximus
04.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website to submit an application for benefits.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma
Devine High School
05.1997
Skills
- Excellent written and oral communication
- Customer retention
- De-escalation techniques
- Empathetic
- Active listening
- Follow-up skills
- Building rapport
- Critical thinking
- Documentation
- Think Outside the Box
- Service upselling
- Punctual
Timeline
Credit Card Customer Service Specialist II
JPMorgan Chase
09.2024 - Current
Appointment Scheduler
Spindletop Pain Management
02.2024 - 06.2024
Engament Specialist
Carenet Healthcare
11.2019 - 02.2024
Customer Service Representative
Maximus
04.2015 - 09.2016
High School Diploma
Devine High School