ELIZABETH OLIVEROS CUENTAS
Miami Beach,FL
Summary
Dynamic and client-focused professional with a proven track record, adept at fostering positive relationships and enhancing customer satisfaction. Leveraged active listening skills to achieve notable client retention. Excelled in designing impactful customer loyalty strategies, demonstrating a strong willingness to learn and improve.
Overview
8
8
years of professional experience
Work History
Esthetician
Skulptura Skin & Clinic
Ciudad de México, MX
05.2024 - 09.2024
- Designed customized facial and body treatments meeting individual client needs.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Built positive client relationships and guided clients through treatments.
- Inspected client's skin to determine best courses of treatment.
Custumer Service Executive
Estetique Global
Ciudad de México, MX
09.2022 - 02.2023
- Conducted interactive demonstrations to showcase the capabilities of the beauty equipment.
- Organized and coordinated commercial events, such as product launches, fairs to promote the beauty equipment.
- Managed and followed up with existing clients through visits, calls and surveys to assess their satisfaction level.
Customer Service Representative
Clever Global
Bogotá, CO
09.2020 - 07.2022
- Developed and implemented customer loyalty strategies to increase retention and costumer satisfaction.
- Analyzed customer satisfaction surveys results to identify areas for improvement and optimize service.
- Closely monitored service devolopment with customers, ensuring their needs and expectations are met.
Strategic Partnerships Executive
Camacol Nacional
Bogotá, CO
02.2020 - 07.2020
- Collaborated in the organization of the Colombian Construction Congress.
- Fostered strategic partnerships with suppliers, enhacing the Congress`s impact.
- Established connections between the company and other state entities.
Customer Service Representative
Central de Partes Diesel
Barranquilla, CO
02.2017 - 02.2019
- Monitored client satisfaction and loyalty through regular follow-up.
- Gathered and address client feedback, suggestions and concerns.
- Designed and implemented processes to improve customer satisfaction ratings.
Education
Esthetician -
Idecc Polanco
Ciudad de México, México06-2024
Bachelor`s Degree in International Relations -
Universidad Del Norte
Barranquilla, Colombia09.2016
Skills
- Client- focused
- Active listening
- Emphaty and understanding
- Willingress to learn and improve
- Service- oriented
Personal Information
Date of birth: 03/06/93
Timeline
Esthetician
Skulptura Skin & Clinic
05.2024 - 09.2024
Custumer Service Executive
Estetique Global
09.2022 - 02.2023
Customer Service Representative
Clever Global
09.2020 - 07.2022
Strategic Partnerships Executive
Camacol Nacional
02.2020 - 07.2020
Customer Service Representative
Central de Partes Diesel
02.2017 - 02.2019
Esthetician -
Idecc Polanco
Bachelor`s Degree in International Relations -
Universidad Del Norte
Similar Profiles
Genevieve LoveringGenevieve Lovering
Salon Assistant at Skin & Ko Perth IPL Skin ClinicSalon Assistant at Skin & Ko Perth IPL Skin Clinic
DR POOJA MOLIYADR POOJA MOLIYA
Dermatologist at SKINLOGICS SKIN CLINIC AND DELHI WELLNESS CLINICDermatologist at SKINLOGICS SKIN CLINIC AND DELHI WELLNESS CLINIC
Annisa FebriantiAnnisa Febrianti
Pharmacy Manager at Ella Skin Clinic (Beauty Clinic)Pharmacy Manager at Ella Skin Clinic (Beauty Clinic)
Evan GavaraEvan Gavara
Volunteer at CureDuchenneVolunteer at CureDuchenne
Liz LoewensteinLiz Loewenstein
Strategic Customer Success Manager, Enterprise at TRIBEStrategic Customer Success Manager, Enterprise at TRIBE