Elizabeth O'Neill
Boca Raton,FL
Summary
Dedicated customer service professional with a strong background in retail, hospitality, and childcare. Focused on creating enjoyable experiences by addressing guest needs and resolving concerns effectively. Committed to maintaining a welcoming environment and ensuring satisfaction through attentive service.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Grocery Team Member
Whole Foods Market Inc
Boca Raton, FL
01.2026 - Current
- Answered any questions guests had about our products, making sure to be knowledgeable about our store and its products.
- Stocked supplies to maintain organization and freshness of products, enhancing customer experience.
- Logged inventory to track supply levels and communicated refill needs to upper management, ensuring stock availability.
- Maintained cleanliness and organization of store, creating a comfortable environment for guests and team members.
Hotel Concierge
The Walt Disney Company
Orlando, Florida
05.2025 - 12.2025
- Interned at Walt Disney's All Star Sports resort from May 2025 to January 2026.
- Checked guests in and out, addressing questions and concerns to enhance their experience at parks and resorts.
- Facilitated safe and enjoyable stays for guests by proactively addressing needs and requests.
- Responded to phone calls and emails from staff and guests, providing timely information and assistance.
- Delivered packages and amenities to guests throughout the resort, ensuring prompt service.
- Took payment with experience using a P.O.S. system and cash register.
- Cleaned and organized space, including regular sanitation and restocking.
Childcare / Entertainer
Little Princess Spa
Boca Raton, Florida
01.2025 - 05.2025
- Entertained children aged 3 to 12 at various events such as birthday parties, spa days, graduations, and more.
- Facilitated engaging games and entertainment for children, including reading, party games, dress up, and arts and crafts, enhancing their overall event experience.
- Played multiple original characters including princesses, unicorns, fairies, and Barbie.
- Delivered spa services including makeup, hair, manicures, pedicures, and facials.
- Coordinated setup and breakdown of party decorations and props, ensuring seamless transitions between event activities.
- Provided food and beverages to guests during events.
- Regularly cleaned, sanitized, and restocked space.
- Answered phone calls regarding any questions or concerns guests may have had.
Camp Counselor
Pine Tree Camps
Boca Raton, Florida
05.2024 - 08.2024
- Supervised and nurtured children aged 3 - 5, ensuring safety and engagement for up to 15 at a time.
- Led children from one activity to the next throughout the day, engaging with them and occasionally taking over as the teacher for certain activities.
- Entertained children during downtime using creative games, arts and crafts, sports, and various other activities.
- Administered first aid and CPR as trained by the Red Cross. Maintained a safe environment for children.
- Ensured safe and hygienic environment for children through regular cleaning.
- Received and processed children's meal orders efficiently.
- Addressed and resolved parents' questions and concerns, fostering clear communication and trust.
Sales Associate
Windsor
Boca Raton, Florida
10.2023 - 05.2024
- Worked as a sales associate for Windsor, specializing in assisting guests to find their perfect dress.
- Assisted guests in locating requested items and answered inquiries both in person and over the phone to enhance customer experience.
- Checked out guests using both a P.O.S. system and cash register.
- Opened and closed store, managing cash handling, cleaning, and maintaining a welcoming environment for guests.
- Unboxed, labeled, restocked, and organized merchandise to ensure accessibility for guests.
- Cleaned, sanitized, organized, and restocked store regularly.
- Facilitated online merchandise orders for guests to meet their needs.
Camp Counselor
Steve and Kates Camp
Montclair, New Jersey
06.2022 - 08.2023
- Worked as a camp counselor supervising and entertaining children aged 3 - 12 from June to August 2022, and June to August 2023.
- Facilitated creative activities for children through games, arts and crafts, and sports, fostering engagement and teamwork.
- Coordinated check-in and check-out process for campers, ensuring safety and organization.
- Supported setup and breakdown of camp activities and equipment.
- Took food orders and prepared meals, ensuring timely distribution and adherence to dietary needs.
- Maintained cleanliness and sanitation of camp facilities daily.
Education
Elementary Education -
Florida Atlantic University
Boca Raton, Florida05-2028
Elementary Education -
Lynn University
Boca Raton, Florida05-2025
Skills
- Customer service
- Inventory management
- First aid
- CPR
- Microsoft Excel
- Computer literacy
- Filing keeping
- Record keeping
- Childcare
References
- Lindsay Conway, previous employer from Pine Tree Camps, +1 (908) - 249 - 2419
- Jennifer Behnke, previous volunteer club supervisor from Next Level Youth Group, +1 (201)-638-4236
Websites
Certification
CPR - Certified under the Red Cross
Timeline
Grocery Team Member
Whole Foods Market Inc
01.2026 - Current
Hotel Concierge
The Walt Disney Company
05.2025 - 12.2025
Childcare / Entertainer
Little Princess Spa
01.2025 - 05.2025
Camp Counselor
Pine Tree Camps
05.2024 - 08.2024
Sales Associate
Windsor
10.2023 - 05.2024
Camp Counselor
Steve and Kates Camp
06.2022 - 08.2023
Elementary Education -
Florida Atlantic University
Elementary Education -
Lynn University