Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MONICA MAJLUF

Metairie,LA

Summary

Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Case Manager

National Youth Advocate Program
Metairie, LA
02.2024 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Researched and analyzed community needs to determine program directions and goals.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Participated in regular staff meetings and training sessions to stay informed about updates in legislation, funding sources, or policy changes affecting refugee resettlement services.

Case Aide

National Youth Advocate Program
09.2023 - 02.2024
  • Advised clients on available options based on current laws, regulations, policies, and procedures.
  • Collaborated with other organizations to locate resources for clients such as housing assistance or job training programs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.

Visa Officer

Mexican Consulate
New Orleans, LA
01.2008 - 01.2023
  • Examine applications for visas, passports, official IDs, and review closing documents to determine the accuracy of information and the need for additional documents for household effects for Mexicans and foreigners, certifications of official documents, and dual citizenship.
  • Generate immigration reports of consular activities on a quarterly basis.
  • Keep official government records and execute administrative policies.
  • Management of legal documents on a daily basis.
  • Processed visa applications, analyzing documents for validity.

Administrative Assistant

Physician Choice Hearing Aid center
Metairie, LA
01.2006 - 01.2008
  • Compiled and sorted documents for intercompanies, such as invoices and checks, substantiating business transactions.
  • Wrote, typed, calculated estimates, and prepared correspondence, bills, statements, receipts, checks, and other documents.
  • Answered multiple telephone lines, wrote, filled out, and reviewed bids, contract specifications, purchase orders, estimates, and transfer forms to effect property transactions.

Administrative Assistant

Audubon Paint and Contractors
New Orleans, LA
01.2002 - 01.2005
  • Proofread content for typo-free emails and documentation.
  • Greeted visitors and provided general information about the company.
  • Conducted research on various topics as requested by management.

Education

Bachelor of Arts - Public Relations

University Of San Jose
Costa Rica

ESL -

Barry College
Miami, Florida

Skills

  • Client relationship management
  • Vulnerable population awareness
  • Staff management
  • Multitasking and organization
  • Verbal and written communication

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

Certified by the National Adoption Competency Mental Health Training for Child Welfare Professionals:

  • Certified in Adult, Child, and Infant, Pediatric CPR/AED & First Aid [2023]
  • Certified in Mandatory Reporter Training Certified in Preparing for a Successful Home Study Process [2024]
  • Certified in TBRI [2024]
  • Certified in Safe Sleep, Reducing the Risk of SIDS and SUID Certified in Opioid Overdose and Narcan Use.[2023]
  • Certified CPI. [2024]
  • Reporting of Child Abuse and Neglect [2025]

Timeline

Case Manager

National Youth Advocate Program
02.2024 - Current

Case Aide

National Youth Advocate Program
09.2023 - 02.2024

Visa Officer

Mexican Consulate
01.2008 - 01.2023

Administrative Assistant

Physician Choice Hearing Aid center
01.2006 - 01.2008

Administrative Assistant

Audubon Paint and Contractors
01.2002 - 01.2005

Bachelor of Arts - Public Relations

University Of San Jose

ESL -

Barry College

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MONICA MAJLUF