Elizabeth Ortiz
Pharr,TX
Overview
12
12
years of professional experience
Work History
Medical Assistant
HLRGV
Pharr, TX
12.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant Student
Center Of Industrial
Mission, TX
05.2012 - 10.2020
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Conducted skillful phlebotomy procedures, resulting in minimal discomfort for patients during blood draws.
- Improved client satisfaction rates by providing clear communication on test results, procedures, and follow-up actions.
- Ensured compliance with federal regulations through meticulous record-keeping and timely reporting of test results.
- Expanded laboratory capabilities by procuring state-of-the-art equipment for more accurate and efficient drug testing processes.
- Assisted in the evaluation and selection of new drug testing methodologies, equipment, and technologies for implementation within the laboratory.
- Strengthened relationships with key stakeholders by participating in industry conferences, workshops, and networking events related to drug testing methodologies.
- Assisted clients in implementing effective substance abuse prevention strategies within their organizations based on test findings.
- Developed customized training materials for new staff members to ensure consistent application of drug testing protocols across the team.
- Increased efficiency in the drug testing process by streamlining sample collection and labeling procedures.
- Streamlined internal processes to reduce turnaround time and ensure timely delivery of test results to clients.
- Established strong rapport with clients through regular check-ins and updates regarding ongoing projects or changes in regulations impacting their operations.
- Played an integral role in launching a successful workplace substance abuse prevention program that included pre-employment screening, random tests, and post-incident analysis.
- Collaborated with interdisciplinary teams to develop comprehensive drug testing programs for clients in various industries.
- Maintained a safe and professional work environment by enforcing proper handling, storage, and disposal of hazardous materials.
- Managed caseloads effectively while maintaining high levels of confidentiality and professionalism throughout the entire process.
- Addressed client concerns promptly, providing expert guidance on interpreting test results and navigating regulatory requirements.
- Enhanced drug testing accuracy by implementing rigorous quality control measures and protocols.
Education
Medical Assistant Program - Medical Assistant
SACMDA
McAllen, TX05.2007
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Clinical Documentation
- Direct Patient Care
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Patient Assessments
- Medical Procedures
- Laboratory Specimen Collection
- Professionalism and Ethics
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Compassionate caregiver
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Equipment Sterilization
- Medical office administration
- Complex Problem-Solving
- Fluent in Languages
- Trustworthy companion
- Adaptable
- Patient Relations
- Patient Management
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Professional Bedside Manner
- Payment Collection
- Medical terminology in Languages
- Diagnostic Procedures
- Valid State driver's license
- Emergency Response Preparedness
- Healthcare Software Proficiency
- Reliable transportation
- Companionship and emotional support
- Laboratory maintenance
- Family Education
- Emergency procedures understanding
- Diagnostic Testing Assistance
- Customer Relationship Management (CRM)
- Conversant in Languages
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
HLRGV
12.2020 - Current
Medical Assistant Student
Center Of Industrial
05.2012 - 10.2020
Medical Assistant Program - Medical Assistant
SACMDA