Elizabeth Ortiz
Madera,CA
Summary
I have experience leading teams in fast paced environments and enjoy working with others to get things done. I’ve built strong communication and conflict resolution skills and am looking to move into a new field where I can use those strengths. I’m excited to apply my transferable skills in a dynamic, results driven role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Planned Parenthood Mar Monte
Madera, CA
05.2010 - 07.2025
- Served as Team Lead/Trainer, ensuring adherence to clinical protocols, safety standards, and organizational policies
- Delivered patient services across health center areas, including sexual and reproductive health, abortion services, and other assigned departments
- Provided patients with accurate, professional information regarding services in accordance with established protocols
- Cross-trained in front office (check-in/check-out), back office, laboratory, direct patient care, and inventory receiving
- Managed scheduling and patient flow, successfully reducing appointment wait times
- Verified insurance coverage and processed billing claims accurately and efficiently
- Assisted physicians and nurses with patient care, including vital signs, exam preparation, procedures, and medication administration
- Conducted daily preliminary evaluations (height, weight, blood pressure) and documented results with accuracy
- Managed monthly and quarterly inventory using facility cost-reporting records
Shift Leader
Pilot Travel Centers
Madera, CA
09.2007 - 04.2011
- Greeted customers and visitors, providing friendly and professional customer service.
- Help directed a team of 6 employees, ensuring smooth daily operations.
- Rotated staff across three departments to maintain coverage and efficiency.
- Performed cashier duties, including processing credit/debit transactions, cash handling, and balancing drawers.
- Ensured proper food handling, stocking, and safety standards for customer consumption.
- Conducted inventory tracking and data collection for accurate data entry.
- Verified pricing accuracy on all merchandise.
- Answered customer questions, resolved issues, and ensured compliance with store policies, transaction procedures, and security guidelines.
Team Leader
Patric Murphy
Madera, CA
05.2007 - 03.2010
- Performed clerical and administrative support for a home inspector, including data entry, routing mail, and managing email correspondence
- Created and maintained daily route maps to optimize inspector scheduling and travel efficiency
- Traveled with the home inspector to inspect properties in foreclosure, including closed and vacant homes
- Maintained daily contact with homeowners, providing professional communication and status updates
- Verified accuracy and completeness of inspection forms and documentation completed in the field
- Generated and submitted detailed inspection reports to title companies in a timely manner
Education
No Degree - Medical Assistant Program Completed
Galen College
Fresno, CA06-2011
High School Diploma -
Madera High School
Madera, CA08-2007
Skills
- Strong Communication Skills
- Computer Literate
- EHR Experience
- Bilingual – English & Spanish
- 15 years Management
- Telecommunications
- Microsoft Office Suite
- Data entry
- Maintain forms, reports and logs
- Ability to Multi Task
Certification
Medical Assistant Program
BLS
Languages
Spanish
Timeline
Medical Assistant III
Planned Parenthood Mar Monte
05.2010 - 07.2025
Shift Leader
Pilot Travel Centers
09.2007 - 04.2011
Team Leader
Patric Murphy
05.2007 - 03.2010
No Degree - Medical Assistant Program Completed
Galen College
High School Diploma -
Madera High School