Elizabeth Ortiz
Obregón City Tacos
Tucson,AZ
2
years of professional experience
Dedicated Server experienced in enhancing guest satisfaction and resolving complaints through effective communication. Managed tables in fast-paced environments while maintaining high standards of cleanliness and efficiency. Contributed to a welcoming atmosphere by offering targeted menu recommendations and addressing special dietary requirements.
Work History
Server
7 Months- Provided exceptional customer service to enhance guest satisfaction and retention.
- Assisted in food and beverage preparation to ensure timely delivery of orders.
- Maintained cleanliness and organization of dining area to create an inviting atmosphere.
- Collaborated with team members to streamline service processes during peak hours.
- Handled cash transactions accurately, ensuring accountability and financial integrity.
- Adapted quickly to menu changes, effectively communicating updates to customers.
- Prepared and served a variety of alcoholic and non-alcoholic beverages while maintaining presentation and quality standards.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold the restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
Hotel Front Desk Clerk
1 Year 3 Months- Managed check-in and check-out processes, ensuring accurate guest information and billing procedures.
- Provided exceptional customer service by addressing guest inquiries and resolving complaints efficiently.
- Maintained cleanliness and organization of front desk area to enhance overall guest experience.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Assisted in processing reservations using property management software, enhancing operational efficiency.
- Handled cash and credit transactions accurately, adhering to hotel financial policies and procedures.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed lost and found items to assist guests with retrieving belongings.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Education
High School Diploma
Associates - Radiology
Skills
Exceptional customer service
Order accuracy
Menu memorization
Food running
Hygiene compliance
Table bussing
Supply restocking
Cash handling
Cleanliness standards
Guest engagement
Table busing
Strong work ethic
Timeline
Server
Obregón City Tacos
01.2026 - CurrentRead More
Hotel Front Desk Clerk
Motel 6 West
05.2024 - 08.2025Read More
Pima Community College
Associates from Radiology
Read More
William High School
High School Diploma
Read More