Elizabeth Padilla
Fort Worth
Summary
Customer service specialist with over 10 yrs of experience in office and remote. Experienced in trouble shooting system errors and emailing the appropriate department for system updates and corrections. Knowledgeable of company policies and procedures for individual tasks. Handling large call volume daily. Enthusiastic about implementing acquired skills set in the work field.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cook Childrens Health Plan
04.2023 - 03.2025
- Assist with incoming calls while also keeping attention to assigned work to ensure it is completed in a timely manner.
- Use company policies and procedures when assisting members with questions regarding coverage plan, benefits. Review pending and processed claims for status update.
- Complete extensive research to stay up to date with medical facility availability to assist member with finding medical care when needed.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Freedom Life US Health Group
07.2015 - 02.2023
- Maintaining good customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, drafting status reports.
- Responded to customer requests for products, services, and company information.
- Trained multiple employees on company policies procedures and data system entry.
Dental Assistant
Monarch Dental
06.2012 - 02.2013
- Greet patient at the door. Create new patient accounts verify health insurance, Collect payment.
- Set up and break down treatment rooms.
- Document patient information and diagnostic treatment. set up follow up treatment plans and scheduling,
Education
RDA Certificate - Dental Assistant
Technical College
Fort Worth, TX05-2008
High School Diploma -
North Side High School
Fort Worth, TX05-2006
Skills
- Prompt, Polite team player
- Attentive listening, Reliable, proactive
- Analyze solution for problem solving
- Bilingual Spanish/ English
Timeline
Customer Service Representative
Cook Childrens Health Plan
04.2023 - 03.2025
Customer Service Representative
Freedom Life US Health Group
07.2015 - 02.2023
Dental Assistant
Monarch Dental
06.2012 - 02.2013
RDA Certificate - Dental Assistant
Technical College
High School Diploma -
North Side High School
Similar Profiles
Kimberly ElamKimberly Elam
Senior Contracts Administrator at TEXAS CHILDRENS HEALTH PLANSenior Contracts Administrator at TEXAS CHILDRENS HEALTH PLAN
Angela SmithAngela Smith
Claims Team Lead at Cook Children's Health PlanClaims Team Lead at Cook Children's Health Plan
Trent BelcherTrent Belcher
Facilities Manager at Cook Childrens Medical CenterFacilities Manager at Cook Childrens Medical Center