Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Pearson

Brockport

Summary

Dynamic professional with a proven track record at RTS Transit Service, adept in schedule management and customer service. Excelled in reducing scheduling conflicts and enhancing customer satisfaction through effective coordination and the use of the Trapeze scheduling system. Demonstrates strong attention to detail and a commitment to teamwork, significantly improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Access Scheduler

RTS Transit Service
10.2022 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Utilized Trapeze software for managing schedules.
  • Managed customer interactions and scheduled rides promptly.
  • Communicated trip information effectively through various call channels.
  • Adapted to office and remote work settings.

Direct Support Professional

Lifetime Assistance INC
12.2018 - 09.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

General Education Deploma -

Brockport Highschool
Brockport, NY
2014

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Schedule management
  • Telephone etiquette
  • Call management
  • Timesheet management
  • Document management
  • Client relations
  • Meeting scheduling
  • Trapeze scheduling system
  • Excel spreadsheet

Timeline

Access Scheduler

RTS Transit Service
10.2022 - Current

Direct Support Professional

Lifetime Assistance INC
12.2018 - 09.2021

General Education Deploma -

Brockport Highschool

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