ELIZABETH PERERA
Miami,FL
Summary
I am a dedicated individual with experience in customer service and a proven track record of being capable of handling a wide range of responsibilities. I am currently looking to obtain a position in any entry level position that will build upon and utilize my skills and education.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Leon Medical Centers
05.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Used EPIC to schedule patients.
- Work closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians
Service agent
Eulen America.
04.2022 - 07.2022
- Responsible for providing excellent service and customer service under the FAA and American Airlines
- Provide services at TSA checkpoint
- Verify identification issued by the government
- Check-in and transfer of passengers' luggage for the departure of the flight
- Ensures compliance with all local, state and federal rules and security measures
Personal Online Shopper
Walmart Co.
12.2020 - 01.2022
- Acknowledge and greet customers with a smile
- Help customers find the products they are looking for
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up
Patient Representative
Mount Sinai Medical Center.
08.2019 - 06.2020
- Answering phones from patients professionally and responding to patients inquiries and complaints
- Schedule patients appointment with specifics doctors
- Check insurance
- Maintain and update patients information a referrals
Retail Associate / Cashier
Champs Sports, Inc.
10.2017 - 04.2019
- Greet customers and inform them of special offers
- Assist in all cash register responsibilities including balancing and organizing sales
- Maintain sales and customer satisfaction a top priority
- Answer customer's questions regarding products offered
Education
Associate of Science - Radiology
Florida National University
Miami12-2026
High School Diploma -
Miami Senior High School
Miami, FL06.2016
Skills
- Excellent organizational skills
- Fast learner
- Able to operate under pressure
- Microsoft Office
- Windows OS
- Mac OS
- EPIC
- Call center experience
- Scheduling
- Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Leon Medical Centers
05.2023 - Current
Service agent
Eulen America.
04.2022 - 07.2022
Personal Online Shopper
Walmart Co.
12.2020 - 01.2022
Patient Representative
Mount Sinai Medical Center.
08.2019 - 06.2020
Retail Associate / Cashier
Champs Sports, Inc.
10.2017 - 04.2019
High School Diploma -
Miami Senior High School
Associate of Science - Radiology
Florida National University
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