Elizabeth Persitz
Los Angeles,CA
Summary
Results-driven leader with nearly 20 years of customer service experience and expertise in operations and team development. Led teams of 15+ in fast-paced environments, enhancing performance and service quality. Focused on accountability and organization while fostering a collaborative atmosphere. Equipped with strong problem-solving skills and adaptability to new systems.
Overview
13
13
years of professional experience
Work History
Department Manager
Nordstrom
10.2022 - 06.2025
- Promoted into the Women’s Apparel and Accessories Department Manager role after demonstrating strong leadership and team development as Assistant Manager.
- Hired, onboarded, and developed a diverse team of 15+ employees, tailoring coaching to individual strengths and growth goals.
- Built a customer-obsessed team culture by leading with empathy, providing clear direction, and coaching on product knowledge and selling techniques.
- Drove results through consistent communication, strong floor presence, and an ability to pivot strategy based on the business and customer needs.
- Developed individual growth plans to advance team members into new roles and increase their responsibilities within the business.
- Executed consistent communication and maintained strong floor presence to adapt strategies based on business trends and customer needs.
- Collaborated with buying, merchandising, and visual partners to enhance product presentation and create engaging customer experiences.
- Recognized as a Leader of the Quarter for Q1 and Q4 of 2024 for driving department sales growth and delivering exceptional customer service and overall team performance.
Assistant Department Manager
Nordstrom
02.2022 - 10.2022
- Supported leadership of the Women's Apparel and Accessories departments, overseeing daily operations, visual standards, and team performance.
- Coached associates on service behaviors, product knowledge, and selling techniques.
- Directed sales floor execution, maintaining merchandising standards and customer-ready presentation.
- Assisted with hiring, onboarding, and scheduling to prepare department for high sales performance and operational readiness.
- Monitored inventory flow, supporting replenishment, stock accuracy, and markdown organization.
Assistant Department Manager
Nordstrom
11.2020 - 02.2022
- Co-managed both Accessories and Young Adult departments while consistently exceeding volume and personal sales targets.
- Coached team members on customer service, product knowledge, and selling techniques to drive performance.
- Led onboarding and orientation for new team members, both within and outside of the department.
- Executed floor moves and merchandising strategies in line with brand and merchandise standards.
Chanel Product Specialist
Nordstrom
03.2018 - 11.2020
- Recognized with a Certificate of Excellence from Chanel for driving brand growth.
- Collaborated with vendor partners to address brand-specific needs and enhance customer experience.
- Planned and executed special events that increased customer traffic and engagement.
Sales Associate - Designer Accessories
Nordstrom
12.2012 - 03.2018
- Exceeded individual and team sales goals through exceptional, personalized client service, enhancing customer satisfaction and loyalty.
- Developed lasting client relationships through proactive outreach, follow-up, and in-depth product knowledge, contributing to repeat business.
- Provided tailored styling guidance and feedback, aligning customer needs with brand image to drive purchase decisions.
Education
Bachelor of Science - Technical Communications And Apparel Design
University of Wisconsin - Stout
Menomonie, WI05-2012
Skills
- Customer service
- Operations management
- Team leadership
- Staff hiring and retention
- Inventory management
- Cross-functional collaboration
- Strategic planning
- Schedule management
- Employee engagement
- Conflict resolution
- Diversity awareness
- POS systems and cash-handling
- Computer and software proficiency
- Administrative support
Timeline
Department Manager
Nordstrom
10.2022 - 06.2025
Assistant Department Manager
Nordstrom
02.2022 - 10.2022
Assistant Department Manager
Nordstrom
11.2020 - 02.2022
Chanel Product Specialist
Nordstrom
03.2018 - 11.2020
Sales Associate - Designer Accessories
Nordstrom
12.2012 - 03.2018
Bachelor of Science - Technical Communications And Apparel Design
University of Wisconsin - Stout