Elizabeth Philip
Employment Solutions
BRONX,NY
4
years of professional experience
2
Languages
Bilingual English/Spanish healthcare and administrative professional with a Bachelor's degree in Healthcare Administration and an Associate degree in Medical Assisting. Experienced in high-volume customer service, scheduling, telephone operations, problem resolution, and computerized information systems. Currently working as a Reservationist, assisting customers with scheduling and service-related needs while handling challenging situations professionally and efficiently. Seeking a position in healthcare administration, patient services, medical office operations, scheduling,or a related administrative field.
Work History
Reservationist
3 Years 7 Months- Managed reservation requests with accuracy, confirming availability, rates, and booking details
- Communicated with clients by phone and email to resolve scheduling questions promptly
- Coordinated changes, cancellations, and special requests while maintaining service standards
- Updated reservation records in booking systems, ensuring consistent data entry and account accuracy
- Resolved booking conflicts by reviewing schedules and offering suitable alternatives
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
Education
Bachelor of Science - Health Service Administrator
Associate of Science - Medical Assistant
Skills
Reservation software
Data entry
Attention to detail
Multitasking
Customer service excellence
Conflict resolution
Effective communication
Written communication
Active listening
Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Reservationist
Employment Solutions
03.2023 - CurrentRead More
Monroe College
Bachelor of Science from Health Service Administrator
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Monroe College
Associate of Science from Medical Assistant
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