Elizabeth Phillips
Office Manager
Pompano Beach
Summary
Organized and dedicated Office Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PF Insurance & Financial Services
11.2020 - Current
- Maintained electronic records, reports, receipts, inventory
- Quoted auto and homeowner policies and assessed risks
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Organized marketing procedure and office efficiency to increase sales to 20%
Customer Service Agent
Universal Property & Casualty Insurance
10.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Hostess/ Concierge
BB&T Center-Club Red
10.2012 - 04.2013
- Set the bar in customer service to provide an unforgettable experience
- Screen clients to confirm their status of accessibility into the club
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Sales Associate
Ft. Lauderdale Airport
01.2010 - 07.2010
- Enthusiastically greeted customers, handled inquires, and assisted as needed
- Responsible for maintaining store appearance and replenishing inventory
- Promoted products to increase sales and operated register efficiently
Camp Counselor
City of Pompano Beach
05.2008 - 08.2008
- Worked with staff to ensure a safe and friendly camp environment
- Active chaperon and participant during activities and field trips
- Taught and created new games and activities for children
Education
2-15 Life, Health, And Annuities Insurance License - Insurance And Risk Management
Broward College
Fort Lauderdale, FL 05.2001 -
2-20 General Lines Insurance License - Insurance And Risk Management
Broward College
Fort Lauderdale, FL 05.2001 -
Skills
- Great communication skills; relays information clearly, to build rapport with clients
- Excellent organizational skills
- Self starter
- Energetic as well as assertive
- Student at Palm Beach State College; Office Management and Administration Major
- Computer skills
- Filing
- Microsoft Word
- Clerical support
- Office management
Accomplishments
Student Ambassador at Broward College 2015/2016
Affiliations
- Student Ambassador, Broward College- North Campus, Coconut Creek
- Volunteer Receptionist at Blanche Ely High School and Broward College
- Softball and Golf Team, Blanche Ely High School, Pompano Beach
Certification
2-20
Timeline
Administrative Assistant
PF Insurance & Financial Services
11.2020 - Current
Customer Service Agent
Universal Property & Casualty Insurance
10.2019 - 08.2020
Hostess/ Concierge
BB&T Center-Club Red
10.2012 - 04.2013
Sales Associate
Ft. Lauderdale Airport
01.2010 - 07.2010
Camp Counselor
City of Pompano Beach
05.2008 - 08.2008
2-15 Life, Health, And Annuities Insurance License - Insurance And Risk Management
Broward College
05.2001 -
2-20 General Lines Insurance License - Insurance And Risk Management
Broward College
05.2001 -