Elizabeth Puente
El Paso
Summary
Detail-oriented healthcare professional with experience in healthcare administration, medical records management, and patient services. Skilled in maintaining accurate patient documentation, ensuring HIPAA compliance, and supporting efficient office operations in fast-paced healthcare environments. Strong organizational, communication, and problem-solving abilities with a commitment to providing quality patient-centered support.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Accounting Representative
University Medical Center Hospital
El Paso, TX
07.2025 - Current
- Followed up on outstanding patient balances and denied insurance claims to ensure timely payment resolution and account reconciliation.
- Performed detailed review and validation of assigned patient accounts to verify billing accuracy and payment status.
- Communicated with patients, insurance representatives, and internal departments to obtain missing information and resolve account discrepancies.
- Assisted patients with understanding billing statements, payment options, financial assistance programs, and insurance coverage.
- Maintained accurate documentation of collection activities, payment arrangements, and account updates within the billing system.
- Monitored account status and followed up consistently to reduce outstanding balances and improve collections performance.
- Collaborated with billing, coding, and clinical staff to resolve issues affecting claim processing and patient account balances.
- Ensured compliance with HIPAA regulations, payer guidelines, and organizational policies during all collection and account resolution activities.
- Identified recurring billing and payment issues and communicated trends to management to support process improvement initiatives.
- Provided professional and compassionate customer service while handling sensitive financial discussions with patients and guarantors.
Medical Records Tech/ Data Entry
Border Servant Corps/Balance Staffing-Contract DHS
El Paso, TX
01.2024 - 07.2024
- Reviewed patient medical records for accuracy, completeness, and compliance with healthcare documentation standards.
- Maintained and updated electronic health record (EHR) systems to ensure accurate and secure patient information management.
- Entered patient demographics, diagnoses, procedures, and treatment information into medical databases with a high level of accuracy.
- Ensured all patient records complied with HIPAA privacy regulations and confidentiality requirements.
- Processed requests for medical records from patients, healthcare providers, and insurance companies in a timely and professional manner.
- Scanned, uploaded, indexed, and filed medical documents to maintain organized and accessible patient records.
- Assisted with medical coding, insurance documentation, and verification processes to support billing and reimbursement procedures.
- Tracked incomplete or missing patient information and communicated with providers to obtain accurate documentation.
- Organized, maintained, and archived patient records according to facility policies and healthcare regulations.
- Protected confidential patient information by following data security procedures and organizational privacy standards.
- Collaborated with physicians, nurses, billing departments, and patients regarding medical records and documentation needs.
- Prepared reports, audits, and administrative documentation to support healthcare operations and compliance reviews.
- Verified patient demographic and insurance information to ensure accurate registration and billing records.
- Supported compliance with federal, state, and organizational healthcare regulations and policies.
Medical Records Technician
Garda World Federal Services-Contract DHS
Fort Bliss, TX
07.2022 - 06.2023
- Enhanced clinic productivity by managing clerical duties and providing translation services for Spanish-speaking patients, facilitating effective communication between physicians and patients.
- Conducted comprehensive intake assessments for immigrant patients, accurately documenting medical histories, current conditions, and language or cultural barriers impacting care.
- Assisted patients with completing medical forms and navigating healthcare processes, educating them on their rights and available services.
- Accurately entered patient information, including histories, physical exams, medications, and other critical data into both physical and electronic medical records.
- Reviewed and corrected charts, documents, and orders to ensure accuracy and compliance with medical standards.
- Transcribed handwritten clinician notes into electronic records promptly and accurately to improve data accessibility and organization.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality while delivering compassionate, culturally sensitive support to diverse patient populations.
Medical Records Clerk
Picasso Smiles
10.2019 - 04.2020
- Utilized electronic health record (EHR) systems and computer applications to manage patient information, process medical record requests, fax medical documentation to healthcare facilities, and respond to patient and provider inquiries while maintaining strict HIPAA compliance.
- Managed appointment scheduling, patient confirmations, insurance verification, and medical record requests to support efficient daily healthcare office operations and patient flow.
- Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and electronic medical records systems to maintain accurate patient documentation, prepare reports, and support administrative workflow.
- Welcomed patients and visitors professionally, verified patient demographics and insurance information, and communicated office procedures, policies, and available healthcare services.
- Maintained accurate, complete, and confidential patient records in compliance with HIPAA regulations, healthcare privacy standards, and organizational policies.
- Reviewed medical records for accuracy and completeness, ensuring all required documentation was properly entered and updated within the EHR system.
- Organized, scanned, indexed, uploaded, and filed medical records and healthcare documents to ensure accessibility, accuracy, and efficient record retrieval.
- Processed requests for release of information from patients, providers, insurance companies, and external agencies in accordance with confidentiality regulations and facility procedures.
- Communicated effectively with physicians, nurses, billing departments, and other healthcare staff to obtain missing documentation and resolve discrepancies within patient records.
- Assisted with tracking incomplete charts, following up on missing information, and maintaining organized archives of medical records according to retention policies.
- Maintained a clean, organized, and professional reception and records area, contributing to a positive patient experience and efficient office environment.
- Provided administrative and medical records support to healthcare staff and assisted with additional responsibilities during high-volume periods to improve workflow efficiency and patient care coordination.
- Supported compliance with federal, state, and organizational healthcare regulations while protecting sensitive patient information and maintaining data security standards.
Dental Assistant/Financial Advisor Clerk
Aventura Dental
02.2018 - 10.2019
- Delivered exceptional customer service by demonstrating initiative, strong computer skills, and effective time management while managing front desk responsibilities.
- Provided empathetic patient care focused on comfort and satisfaction throughout visits.
- Maintained a clean and organized environment by sanitizing equipment, cleaning treatment rooms, and restocking supplies after each appointment.
- Prepared dental instruments and equipment in advance to ensure procedure readiness.
- Assisted chair-side during dental examinations and treatments to enhance workflow efficiency and help reduce patient anxiety.
- Collected and reviewed patient records, health histories, and relevant data to support dentists in timely and accurate assessments, diagnoses, and treatment planning.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ02-2027
MBA - Business Administration
Grand Canyon University
Phoenix, AZ02-2027
Skills
- Patient confidentiality
- Healthcare data analytics
- HIPAA compliance
- Medical records auditing
- Document scanning
- Records organization
- Health information systems
Certification
OSHA, HIPAA, CPR/ BSL Provider, Microsoft Word, Excel Certificates, Child Crisis Prevention Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Accounting Representative
University Medical Center Hospital
07.2025 - Current
Medical Records Tech/ Data Entry
Border Servant Corps/Balance Staffing-Contract DHS
01.2024 - 07.2024
Medical Records Technician
Garda World Federal Services-Contract DHS
07.2022 - 06.2023
Medical Records Clerk
Picasso Smiles
10.2019 - 04.2020
Dental Assistant/Financial Advisor Clerk
Aventura Dental
02.2018 - 10.2019
Bachelor of Science - Business Administration
Grand Canyon University
MBA - Business Administration
Grand Canyon University