Elizabeth Pursel
Sharps Chapel,TN
Summary
I am a highly motivated individual. My background in serving has provided me with an extensive skill set when it comes to working in customer service, as well as being a team player with my coworkers. I can move at a fast pace and deal swiftly with conflict, and I am proficient at multitasking. My background as a lifeguard and lifeguard instructor has taught me to work well under pressure. It has also ensured that I have a fast response time when responding to emergency situations, and it has enabled me to be efficient in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Server
Pete's Place Bar & Grill
10.2017 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Lifeguard Instructor
Lincoln Memorial University
08.2020 - 02.2023
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Reduced rescue response times by conducting regular lifeguard drills and training sessions.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Expanded program offerings by continuously updating certifications and qualifications as a Lifeguard Instructor.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
Lifeguard
New Tazewell City Pool
05.2016 - 06.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
Bachelor of Arts - Political Science
Lincoln Memorial University
Harrogate, TN05.2024
Skills
- Effective Prioritization
- Adaptability
- Critical Thinking
- Workload Balancing
- Decision Making
- Multitasking
- Problem Solving
- Continuous Learning
- Resource Allocation
- Team Leadership
- Deadline Management
Certification
CPR Certified
AED Certified
First Aid Certified
Lifeguard Certified
Lifeguard Instructor Certified
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Lifeguard Instructor
Lincoln Memorial University
08.2020 - 02.2023
Restaurant Server
Pete's Place Bar & Grill
10.2017 - Current
Lifeguard
New Tazewell City Pool
05.2016 - 06.2022
Bachelor of Arts - Political Science
Lincoln Memorial University
CPR Certified
AED Certified
First Aid Certified
Lifeguard Certified
Lifeguard Instructor Certified
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