Ryan-Marie Erdman
954 Riverbank St Lincoln Park ,MI
Summary
Dynamic restaurant server with a proven track record at Mamacita’s Mexican, excelling in customer satisfaction and relationship management. Skilled in POS system operation and effective multitasking, I consistently enhance guest experiences through attentive service and proactive engagement, contributing to a welcoming atmosphere and seamless dining operations.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Mamacita’s Mexican
08.2023 - 02.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Strohs Ice Cream Parlor Of Wyandotte
06.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate Of Applied Science - Radiology
Wayne County Community College
Detroit, MISkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- Cleaning and sanitizing
- POS system operation
- Detail-oriented
- Table setting
- Dining area maintenance
- High volume dining
- Tableside service
- Service prioritization
- Professional appearance
- Relationship management
- Payment processing
- Alcohol service
- Menu presentation
- Front-of-house display creation
- Drink preparation
- Food station setup
- Food spoilage prevention
- Food and beverage pairings
- Customer service
- Team collaboration
- Adaptability and flexibility
- Food safety
- Server etiquette
- Task prioritization
- Station stocking
- Effective customer upselling
- Tip management
- Multiple order management
- Hospitality and accommodation
- Register operation
- Sanitation compliance
Timeline
Restaurant Server
Mamacita’s Mexican
08.2023 - 02.2025
Server
Strohs Ice Cream Parlor Of Wyandotte
06.2021 - 04.2022
Associate Of Applied Science - Radiology
Wayne County Community College