Elizabeth Quesnel
FORT WORTH,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
CSR
Mars Corp
VCA Saginaw Animal Hospital
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
High School Diploma -
Newman Smith High School
Carrollton, TX06.1984
Skills
- Multi-Line Phone Talent
- Problem-Solving Ability
- Transportation Solution Development
- Microsoft Word
- Credit Card Payment Processing
- Multi-Line Telephone Operation
- Grammar
- Service Standard Compliance
- Conflict Mediation
- Medical Terminology Knowledge
- Reading Comprehension
- Materials Transport
- Calm and Professional Under Pressure
- Recordkeeping Strengths
- Clerical Support
- Customer Account Management
- Conflict Resolution
- Administrative Support
- 10-Key
- Customer Service
- Spreadsheets
- Executive Management Support
- Critical Thinking
- Administrative and Office Support
- Computer Proficiency
- Customer Relations
- Policy and Procedure Adherence
Timeline
CSR
Mars Corp
03.2019 - Current
High School Diploma -
Newman Smith High School