Paige Jefferson
Temple,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
CSR
Mutual Of Omaha Insurance Company
Temple, TX
11.2022 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Documented all conversations with customers in CRM software according to company standards.
Collector
Baylor Scott & White
Temple, TX
05.2018 - 09.2020
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
Administrative Office Manager
Bear Hugs Learning Center
Belton, TX
11.2014 - 05.2018
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Established procedures for record keeping, data entry, and information management.
- Provided administrative support to staff members, including scheduling meetings and events.
- Organized the filing system and managed daily operations of the office.
Education
High School Diploma -
Waskow High School
Belton, TX05-2011
Skills
- Complaint Handling
- Call center experience
- CRM Software
- Scheduling
- Inbound and Outbound Calling
- Microsoft Outlook
- Customer Service
- Professional telephone demeanor
- Refunds processing
- Multi-line telephone operations
- Calm Demeanor
- Call escalation
- Typing proficiency
- Multi-line phone talent
- Positive and professional
Timeline
CSR
Mutual Of Omaha Insurance Company
11.2022 - Current
Collector
Baylor Scott & White
05.2018 - 09.2020
Administrative Office Manager
Bear Hugs Learning Center
11.2014 - 05.2018
High School Diploma -
Waskow High School
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