Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizbeth Quispe

Houston

Summary

Experienced financial operations professional with over 15 years in payment processing, cash reconciliation, and compliance. Demonstrates accuracy and reliability while managing multiple priorities and resolving complex issues. Committed to supporting organizational goals with efficiency and integrity.

Overview

15
15
years of professional experience

Work History

Payment Processing Clerk

Harris County Toll Road Authority
Houston
01.2017 - Current
  • Process and record daily payments including cash, checks, and credit transactions with a high level of accuracy
  • Reconcile accounts and validate deposits and reports to ensure compliance and financial integrity
  • Trained and mentored staff on payment procedures and customer service standards to enhance team knowledge and service quality
  • Collaborated with supervisors to identify and implement process improvements, enhancing accuracy in payment processing

Lead Teller Operations Specialist

Chase Bank
Houston
01.2011 - 11.2025
  • Oversaw daily teller operations, ensuring compliance with BSA and FDIC regulations to maintain operational integrity
  • Balanced vaults, ATMs, and cash drawers with 100% accuracy
  • Trained and coached new tellers to achieve customer service, sales, and performance goals
  • Processed financial transactions and resolved customer inquiries, enhancing customer satisfaction and promoting banking products
  • Provided Notary Public services and supported internal audits and investigations

Education

Diploma -

Northbrook High School
Houston, TX

Continuing Education -

Lone Star Community College

Skills

Payment Processing & Cash Handling
Payroll, Accounts Receivable & Reconciliation
Financial Auditing & Regulatory Compliance
Financial Reporting & Payment Posting
Data Accuracy, Entry & Records Management
Excel & Spreadsheet Analysis
PeopleSoft & Microsoft Office (Word, Excel, PowerPoint, Outlook)

Client & Employee Support
Issue Resolution & Investigative Research
Process Improvement & Operational Efficiency
Banking & Financial Operations
Attention to Detail & Organization
Problem Solving & Critical Thinking
Team Leadership, Training & Mentorship
Professional Communication & Relationship Management

Timeline

Payment Processing Clerk

Harris County Toll Road Authority
01.2017 - Current

Lead Teller Operations Specialist

Chase Bank
01.2011 - 11.2025

Diploma -

Northbrook High School

Continuing Education -

Lone Star Community College
Elizbeth Quispe