Elizabeth Ragsdale
Townville,SC
Summary
Strategic branch operations leader with expertise in branch banking and team supervision. Manages daily operations emphasizing compliance and team development. Cultivates strong client relationships and implements cross-selling initiatives to increase revenue. Streamlines workflows to improve overall branch performance.
Overview
31
31
years of professional experience
Work History
Universal Banker
Truist Bank (formerly Branch Banking and Trust)
Greenville, SC
05.2011 - Current
- Supervise daily branch operations to ensure accuracy and compliance with banking regulations.
- Onboard and mentor new tellers, providing training on banking software and compliance procedures.
- Manage cash reserves as vault teller, balancing daily audits and reconciling shipments.
- Execute dual-role duties as branch banker, opening accounts and servicing client portfolios to enhance customer satisfaction.
- Identify client financial needs to cross-sell banking products, consistently contributing to growth targets.
- Process customer transactions quickly and accurately while maintaining attention to detail and providing efficient, courteous service.
Inside Sales Coordinator
Gallery Of Lighting
Greenville , SC
02.2004 - 04.2011
- Coordinated job schedules with retail floor sales and builder sales teams, ensuring seamless service execution and timely project completion.
- Streamlined administrative workflows by overseeing product ordering, inventory tracking, and client billing to improve operational efficiency.
- Managed front-desk operations, directing high-volume communications and resolving client inquiries promptly to enhance customer satisfaction.
- Maintain extensive knowledge of lighting products, including chandeliers, pendants, ceiling fixtures, sconces, lamps, and outdoor lighting.
- Recommended products based on customer preferences during consultations.
- Build relationships with customers to understand their design preferences and provide personalized product recommendations.
Front Counter Manager
Bee Bee's Restaurant
Greenville , SC
08.1995 - 01.2004
- Led and supported front counter staff during high-volume shifts, assigning tasks and managing workflow to maintain service standards.
- Supervised front counter operations, ensuring efficient service and accurate order processing to enhance customer experience.
- Managed cash transactions, register balances, deposits, and daily cash reconciliation
- Managed inventory, monitored supplies, and maintained organized front-of-house environment in line with company policies.
Education
High School Diploma -
Riverside High School
Greer, SC05-1982
Skills
- Vault Management
- Compliance procedures
- Account Servicing
- Audit compliance
- Leadership and Training
- Team Supervision
- Customer relationship management
- Client Relations
- Cross-Selling
- Operational efficiency
- Problem solving
- Branch operations
- High-Volume Customer Service
- Technical Skills
- Microsoft Windows OS
- Core Banking Applications
- Fast and Accurate Data Entry
Timeline
Universal Banker
Truist Bank (formerly Branch Banking and Trust)
05.2011 - Current
Inside Sales Coordinator
Gallery Of Lighting
02.2004 - 04.2011
Front Counter Manager
Bee Bee's Restaurant
08.1995 - 01.2004
High School Diploma -
Riverside High School