Elizabeth Ramirez

• Handled customer inquiries and suggestions courteously and professionally.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Strengthened client relationships with exceptional communication skills when discussing project requirements or providing status updates on orders.
• Contributed to higher productivity by effectively managing workload and prioritizing tasks based on deadlines.
• Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
• Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
• Answered incoming telephone calls and scheduled appointments for clients.
• Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
• Updated client profiles to reflect current products and service preferences.
• Worked closely with salon management to develop marketing materials like promotional flyers and social media content that showcased the unique services offered.
• Resolved guest complaints about service or style.
• Styled hair according to customer preferences.

handled high volume of inbound/outbound calls daily.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Cross-trained and provided backup support for organizational leadership.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.