Elizabeth Ramos
Rialto,CA
Summary
Energetic professional adept at leading teams in hospitality operations. Maintains high cleanliness standards and ensures guest satisfaction through effective communication and coordination across departments. Strong multitasking abilities contribute to seamless day-to-day operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Marriott
Rancho Cucamonga, USA
01.2023 - Current
- Managed guest check-ins and check-outs, ensuring smooth processing of large transactions.
- Delivered excellent service to individuals and groups, enhancing guest satisfaction.
- Resolve guest concerns quickly and professionally.
- Supported hotel operations by coordinating effectively with multiple departments.
Housekeeping Supervisor
Marriott
Rancho Cucamonga, USA
01.2023 - Current
- Led and trained housekeeping staff to uphold Marriott cleanliness standards, ensuring guest satisfaction.
- Conduct detailed room inspections to ensure guest satisfaction.
- Manage hotel key control and maintain operational security.
- Coordinated housekeeping scheduling, room assignments, and inventory organization to optimize workflow.
- Performed light maintenance tasks and promptly responded to guest requests, enhancing overall guest experience.
Housekeeping Associate
Marriott
Rancho Cucamonga, USA
01.2023 - Current
- Executed thorough cleaning and sanitation of guest rooms and public areas to uphold high hospitality standards.
- Prepared and stocked rooms meticulously to enhance guest satisfaction and comfort.
- Organized and prioritized tasks efficiently during high-volume shifts to ensure timely service.
- Worked efficiently within team environments to meet daily room turnover goals.
Quality Inspector
Target Distribution Center
01.2018 - 01.2022
- Performed dimensional and visual inspections to ensure compliance with standards.
- Maintained quality procedures and documentation to ensure compliance with industry standards.
- Assisted teams in achieving daily productivity goals through effective quality oversight.
- Earned bi-annual productivity awards for strong performance.
Education
Hospital Shadowing Internship -
San Bernardino Community Hospital
05-2026
Some College (No Degree) - Pre-Med
Mt San Antonio College
Walnut, CA05-2026
Skills
- Front desk operations
- Customer Service
- Hospitality Operations
- Quality Control
- Room Inspections
- Housekeeping Operations
- Team Coordination
- Time Management
- Bilingual
Timeline
Front Desk Agent
Marriott
01.2023 - Current
Housekeeping Supervisor
Marriott
01.2023 - Current
Housekeeping Associate
Marriott
01.2023 - Current
Quality Inspector
Target Distribution Center
01.2018 - 01.2022
Hospital Shadowing Internship -
San Bernardino Community Hospital
Some College (No Degree) - Pre-Med
Mt San Antonio College