Elizabeth Reynolds
Prescott Valley,AZ
Summary
Proven leader and efficient multitasker, excelled at UPS by enhancing package handling efficiency and maintaining a stellar attendance record. Skilled in customer service expertise and complex problem-solving, consistently met quality goals, boosting team performance. Demonstrates exceptional decision-making and team leadership, ensuring high client satisfaction and operational excellence. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Online Personal Shopper
Instacart
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Delivery Driver
DoorDash
03.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Package Handler
UPS
09.2020 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Head Clerk
Kroger
09.1998 - 09.2003
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
- Assisted customers in locating specific products or recommending suitable alternatives when necessary.
Education
No Degree - Nursing
University of Northern Colorado
Greeley, CONo Degree - Mechanical Engineering
Colorado State University
Fort Collins, CORMA - Medical Assistant
Institute of Business And Medical Careers
Fort Collins, CO10-2003
Skills
- Multitasking and Organization
- Excellent Communication
- Client satisfaction
- Delivery Management
- Customer service expertise
- Decision-Making
- Accurate money handling
- Team Leadership
- Complex Problem-Solving
- Truck loading
Timeline
Online Personal Shopper
Instacart
08.2022 - Current
Package Handler
UPS
09.2020 - 04.2022
Delivery Driver
DoorDash
03.2020 - Current
Head Clerk
Kroger
09.1998 - 09.2003
No Degree - Nursing
University of Northern Colorado
No Degree - Mechanical Engineering
Colorado State University
RMA - Medical Assistant
Institute of Business And Medical Careers