Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Rice

Fincastle,VA

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Goodwill
06.2024 - 01.2025
  • Interact and build relationships with a diverse group of customers and coworkers while ensuring that customers had a positive shopping experience
  • Provides excellent customer service when assisting customers with checking out and answering their questions
  • Operates the cash register and handles cash transactions
  • Keeps the store cleaned and organized by hanging and placing clothes in the right sections
  • Reliable by working nights and weekends, with a perfect attendance rate
  • Teamwork by working on a team with coworkers to provide high-quality customer service

Residence Advisor

James Madison University
05.2023 - 08.2024
  • Built relationships and a role model to students while helping students connect to one another and their school
  • Problem-solving skills and strong independent judgment required to help address issues and needs of students
  • Worked as a team with other RAs and peers to help manage and make sure the dorm was running smoothly
  • Organized and hosted programs and activities for residents
  • Guided and ensured that residents were following university policies and procedures
  • Office Duty- Completed office tasks and helped students with questions and lockouts

Customer Service Representative

Dry Cleaners
06.2019 - 12.2021
  • Greeted customers at door to receive their clothes
  • Shorted and tagged with description clothes to be dry cleaned
  • Bagged and racked clothes after being cleaned
  • Solved any complaints or questions of customers

Education

Associate of Arts - General Studies

Mountain Gateway Community College
Clifton Forge, VA
05-2021

Bachelor of Arts - Sociology

James Madison University
Harrisonburg, VA

Skills

  • Customer service
  • Sales and cash register operation
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Goodwill
06.2024 - 01.2025

Residence Advisor

James Madison University
05.2023 - 08.2024

Customer Service Representative

Dry Cleaners
06.2019 - 12.2021

Associate of Arts - General Studies

Mountain Gateway Community College

Bachelor of Arts - Sociology

James Madison University

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