Elizabeth Rivera
Virginia Beach,VA
Summary
Dynamic leader with proven expertise in team supervision and customer service management, honed at Cracker Barrel Old Country Store. Excelled in strategic thinking and creative problem-solving, driving product and service improvements. Skilled in staff education and training, ensuring high-quality inspections and safety. Achieved significant enhancements in customer satisfaction and operational efficiency.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
Work History
Shift Leader
Cracker Barrell Old Country Store
05.2009 - 03.2019
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
School Bus Driver
Virginia Beach City Public Schools
06.2013 - 06.2015
- Obeyed federal, Virginia and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained Virginia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Drove bus along assigned route, picking up students.
- Maintained accurate and up-to-date route and time logs.
- Completed logbooks, incident reports and other daily paperwork.
- Supervised students during loading, unloading and on bus.
- Recorded bus route and made notes for substitute drivers.
- Inspected and serviced buses on regular basis.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA05-2025
Associate of Science - Sociology
Old Dominion University
Norfolk, VA05-2025
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, VA05-2023
Skills
- Strategic thinking
- Role modeling
- Strong verbal and written communication
- Positive attitude
- Team supervision
- Customer service management
- Quality inspections
- Creative problem solving
- Problem-solving
- Staff education and training
- Employee scheduling
- Assigning work
Timeline
School Bus Driver
Virginia Beach City Public Schools
06.2013 - 06.2015
Shift Leader
Cracker Barrell Old Country Store
05.2009 - 03.2019
Bachelor of Science - Human Services
Old Dominion University
Associate of Science - Sociology
Old Dominion University
Associate of Science - General Studies
Tidewater Community College
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