Elizabeth Robinson
Shippensburg,PA
Summary
Energetic Hostess and waitress with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess/Waitress
Maxies Brew House LLC
09.2022 - Current
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Shippensburg Area Senior High School
Shippensburg, PA2026
Skills
- Dining room management
- Guest Engagement
- Guest complaint resolution
- Dining area maintenance
- Customer Service
- Team Collaboration
- Food Running
- Safe Food Handling
- Complaint Handling
- Greeting guests
- Table Bussing
- Reservation Management
- Beverage Preparation
Timeline
Hostess/Waitress
Maxies Brew House LLC
09.2022 - Current
Shippensburg Area Senior High School
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