Ronnie Bing
Greensboro ,North Carolina
Summary
Dynamic hospitality professional with extensive experience at Mayflower Seafood, excelling in customer service and operational efficiency. Proven track record in enhancing guest satisfaction and streamlining processes, while effectively training staff. Skilled in food safety and complaint resolution, fostering a positive dining environment and driving team performance.
Overview
2021
2021
years of professional experience
Work History
Manager /waitress/Hostess
Mayflower Seafood
Greensboro, NC
04.2006 - 02.2011
- Oversaw daily operations, ensuring compliance with food safety regulations.
- Developed and implemented training programs for staff on seafood handling procedures.
- Streamlined inventory management processes to enhance order accuracy and reduce waste.
- Coordinated team schedules to optimize workforce efficiency during peak hours.
- Analyzed sales data to identify trends and inform product selection decisions.
- Led cross-functional meetings to address operational challenges and improve service delivery.
- Mentored junior managers in leadership practices and performance management techniques.
- Drove initiatives to enhance customer satisfaction through improved service protocols.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Buffalo Bar &Grill
Watress
Greensboro, NC
03.1995 - 01.2006
Waitress/Hotess
Holiday Inn
Greensboro, NC
1990 - 12.1995
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Managed order accuracy and timely delivery of food and beverages to guests.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on service standards and operational procedures.
- Handled cash transactions accurately while processing payments efficiently.
- Developed rapport with repeat customers, fostering a welcoming environment for guests.
Hostess /waitress
Bonefish Grill Restaurants
Greensboro, NC
03.2011 - 03.2020
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover during peak hours.
- Collaborated with servers to facilitate smooth service flow and guest satisfaction.
- Assisted in training new host staff on operational procedures and customer engagement.
Education
Associate of Science - Billing And Coding
Guilford Technical Community College
Jamestown, NC05-2016
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Customer service expertise
Detail-oriented
Interactive communication skills
Greeting guests
Exceptional communication
Guest engagement
Cleanliness maintenance
Payment processing
Hospitality service expertise
Complaint handling
Guest complaint resolution
Table bussing
Efficient collaboration
Safe food handling
Special requests handling
Guest relations
Seating arrangements
Service prioritization
Guest seating
High volume dining
Upselling
Dining area maintenance
Server support
Menu memorization
Performance improvement
Reservation management
Table assignment
Reservation coordination
Beverage preparation
Restaurant operations
Reservations management
Dining room management
Front-of-house display creation
Item promotion
Group reservations management
Ordering procedures
Food production
Restroom servicing
Menu presentation
Event planning
Kitchen staff coordination
Impression management
Bill computation
Food inspection
Menu board art
Food station setup
Bar terminology
Wine pairings
Food safety
Table setting
Check payment processing
Positive and professional
Special dietary requirements
Dining room oversight
Point of sale systems
Promotional awareness
Dining crew workflow optimization
Dining customer service
Timeline
Hostess /waitress
Bonefish Grill Restaurants
03.2011 - 03.2020
Manager /waitress/Hostess
Mayflower Seafood
04.2006 - 02.2011
Buffalo Bar &Grill
Watress
03.1995 - 01.2006
Waitress/Hotess
Holiday Inn
1990 - 12.1995
Associate of Science - Billing And Coding
Guilford Technical Community College