Elizabeth Rodriguez
San Antonio,TX
Summary
Hardworking and driven financing professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused fiance manager committed to closing deals pushing products Gap warranties and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Strategic-minded and professional financing Manager promoting expertise in marketing paired with more than 15 years of field experience in the auto industry . Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations. Experience with floorplans and submitting deals with dealer track also using CRM dealercenter, route one.
- Develops collaborative, working relationships with the credit and funding departments to achieve desired volume and customer satisfaction levels.
- Works with loan officer and funder to assist dealerships in resolving problems with contracts received in house.
- Collecting proper Stips for closing of deal
Overview
30
30
years of professional experience
Work History
Dealer Relationship Manager
Kineitc Advantage
01.2023 - 08.2023
- Built relationships with Dealers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with Dealers members to identify selling hurdles and offered insight into best remedy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. And offered a Line of credit .
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Finance Manager
Limitless Auto Group
05.2007 - 01.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with General Managers to identify techniques to overcome sales obstacles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Analyzed sales and marketing data for improved strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Funding Specialist
Uacc
05.2005 - 08.2006
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Established procedures for collection of past due amounts.
- Oversaw daily posting of payments to customer accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
Collections Manager
Drive Time Auto Sales
02.1994 - 04.2004
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree - Basics Studies
St Phillps
San Antonio Texas High School Diploma -
Lanier High School
San Antonio, TX07.1989
Skills
- Sales Quota Management
- Operating Procedures and Policies
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Sales Program Coordination
- Team Recruiting and Onboarding
- Profitability Assessments
- Motivational Techniques
- Customer Service and Assistance
- Finance Dept contracting
- Retail Knowledge subprime lending
- Product and Service Management
- Credit History Analysis
- Loan Processing Coordination
- Knowledge in Gap/Warranties
- Creditworthiness Determination
- Application Reviews
- Lender Relationships
- Continuous Improvement
Accomplishments
- Supervised team of 15 staff members. For Drive time auto sales in Collections Dept . Team building.
- Promoted to Sales Manager after 5 successful years in the sales department and collections dept . Transferred over to sales dept and finance dept .
- Managed Limitless auto Group Sales Dept producing new sales strategies , managing inventory from attending auctions to purchase inventory for dealership handled customers complaints to resolving any questions from sale. Managed sales activates along with financing submitting deals in to subprime lenders and prime banks . Contracting deals in house
- Achieved customer relations through effectively helping with with communication .
- Improved sales by assisting sales staff with leads.
Additional Information
I am a self driven discipline and active team player and with my experience I can add value to company sales staff . Determined, and always Positive to any environment . I can handle dead lines and under pressure.
Languages
Spanish
Native or Bilingual
Timeline
Dealer Relationship Manager
Kineitc Advantage
01.2023 - 08.2023
Finance Manager
Limitless Auto Group
05.2007 - 01.2023
Funding Specialist
Uacc
05.2005 - 08.2006
Collections Manager
Drive Time Auto Sales
02.1994 - 04.2004
No Degree - Basics Studies
St Phillps
High School Diploma -
Lanier High School
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