ELIZABETH RODRIGUEZ
New York
Summary
Dedication & Willingness to team Punctual and Responsible ability to handle any type of job independently. Accurate dealing with different personalities. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with patient through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Park Plaza Dermatology
02.2023 - Current
- Answer incoming calls.
- Check ZocDoc and Patient Pop often, make necessary updates. Check incoming faxes.
- Scan documents (e.g demographics, Photo ID, Insurance card, Medications) to CareCloud or EMA from "to scan" folder in timely manner.
- Check folder with biopsies and schedule follow up visits.
- Check folder with scheduled visits and update accordingly. Prepare paperwork for new patients.
- Check email. For all biologic's, check if the medication is available before confirming visit with patient.
- Scan daily encounters to CC.
- Collect COPAYMENT!!!!!!! OR ANY OUTSTANDING BALANCE.
- Schedule Telehealth visits/ send documents via email to patients/ send link for Telehealth/monitor Doxy.me/ notify provider when patient checks in.
Keyholder
SOLSTICE SUNGLASSES
03.2019 - 09.2022
- Communicated the brand promise while engaging with every customer
- Handled daily deposits and transactions
- Sent and received warehouse shipments
- Ensured a safe opening and closing procedures to ensure safety amongst employees
- Assisted store manager with hiring new employees; facilitated interviews, orientations, and training.
Front Desk Agent
FAIRFIELD INN AND SUITES BY MARRIOTT
06.2021 - 02.2022
- Assist guests' with checking in and out of their rooms
- Answer guests' questions and concerns in a timely manner
- Verify guests' registration information and process payments
- Complete night audits on overnight shifts
- Consisting of checking and confirming the inventory of the day shift.
Education
ASSOCIATE OF ARTS -
Borough of Manhattan Community College
New York, NYSkills
- EclinicalWorks & CareCloud EMR System
- Point of sale (POS)
- Microsoft
- Strong Communication and interpersonal abilities
- Outstanding time management
- Goal oriented
- Practice Fusion
- ICD -10 codes
- CPT codes
- Organization
- Cash transactions
- Front office management
- Customer assistance and interaction
- Team collaboration
- Multi-Line Telephone Systems
- Fluent in Spanish
References
References furnished upon request
Timeline
Front Desk Receptionist
Park Plaza Dermatology
02.2023 - Current
Front Desk Agent
FAIRFIELD INN AND SUITES BY MARRIOTT
06.2021 - 02.2022
Keyholder
SOLSTICE SUNGLASSES
03.2019 - 09.2022
ASSOCIATE OF ARTS -
Borough of Manhattan Community College
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