Elizabeth Rosado
Elgin,TX
Summary
Results-driven Subrogation Specialist with strong negotiation skills, attention to detail, and problem-solving abilities. Proven record of enhancing workflows and improving recovery rates through strategic claims management.
Overview
16
16
years of professional experience
Work History
Subrogation Specialist
Progressive Insurance
05.2019 - 04.2026
- Analyzed 4-8 claims per day to identify subrogation opportunities and recover damages effectively.
- Manage and follow up on claim diaries, Outlook emails from insureds, claimant carriers, Arbitration Forums, team members, along with many others in order to maintain accurate and efficient workflow on a daily basis.
- Developed strategies to improve subrogation workflows, enhancing overall efficiency and accuracy of claims resolution.
- Monitored case progress, ensuring timely follow-ups and adherence to established timelines for recovery actions.
- Negotiated settlements with the responsible claimant carriers either directly via calls, emails, E-Subro Hub, or through filing arbitration, in order to secure the most favorable outcomes.
- Participated in monthly team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
- Participated in monthly 1:1 coaching with my supervisor to share insights and collaborate on strategies for maximizing recovery efforts.
- Implemented process improvements that enhanced workflow efficiency within the subrogation department.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Followed up with insured individuals regarding their deductible payments.
Claims Generalist Associate
Progressive Insurance
04.2016 - 05.2019
- Processed and assessed insurance claims to ensure compliance with company policies and regulations.
- Conducted thorough investigations on claim discrepancies, leading to accurate resolutions.
- Negotiated fair settlements with policyholders and claimants, effectively resolving disputes and ensuring positive outcomes for all parties involved.
- Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
- Developed in-depth understanding of insurance policies and procedures.
Central Claims Unit Rep
Progressive Insurance
05.2012 - 04.2016
- Evaluated and processed single vehicle, parked cars, and rear-end accident claims to ensure compliance with company policies and regulations.
- Analyzed claim information, identifying discrepancies and recommending adjustments as needed.
- Developed streamlined processes for claim assessments, improving turnaround time and accuracy.
- Implemented quality assurance measures to enhance overall efficiency and minimize errors in claims processing.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Inbound Sales Representative
Progressive Insurance
09.2010 - 05.2012
- Engaged customers through active listening to identify needs and provide tailored insurance solutions.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Educated customers on product and service benefits, explaining features and answering questions.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05.2010
Skills
- Negotiation expertise
- Settlement negotiations
- Subrogation expertise
- Attention to detail
- Time management
- Multitasking
- Organizational skills
- Critical thinking
- Information gathering
- Adaptability and flexibility
- Customer service
- Adaptability
Timeline
Subrogation Specialist
Progressive Insurance
05.2019 - 04.2026
Claims Generalist Associate
Progressive Insurance
04.2016 - 05.2019
Central Claims Unit Rep
Progressive Insurance
05.2012 - 04.2016
Inbound Sales Representative
Progressive Insurance
09.2010 - 05.2012
Bachelor of Science - Criminal Justice
Texas State University