Elizabeth Rosas

• I have been a hairstylist for the past 12 years, with three years of experience working for JCPenney hair salon, and the rest of working freelance .
• Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Upsold additional services when appropriate to increase sales volume.
• Massaged and treated scalp using hands, fingers or vibrating equipment.
• Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Shampooed, conditioned and dried hair and scalp or hairpieces.
• Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
• Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Assisted other stylists with busy periods in the salon.
• Operated cash registers to receive payments from patrons.
• Shaved, trimmed and shaped beards and mustaches.
• Recommended products to clients based on their individual needs.
• Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
• Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Created updos for special occasions like weddings or proms.
• Combed, brushed and sprayed hair or wigs to set style.
• Followed updated techniques to color and treat hair and produce consistent results.
• Bleached, dyed or tinted hair using applicator or brush.
• Performed chemical treatments such as perms and relaxers.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
• Responded to customer inquiries by phone, email, and in person.
• Greeted customers, answered phones and booked appointments.

Customer service representative also was a cashier and stock shelves with an a couple of weeks of my position. I was offered the assistant manager position and raise .

• Prepared detailed reports of daily activities for management review.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Led on- and off-site customer support teams across multiple time zones.
• Oversaw warranty counseling process to manage expense controls.
• Promoted available products and services to customers during service, account management and order calls.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong customer relationships to encourage repeat business.
• Answered customer inquiries and provided accurate information regarding products and services.
• Identified opportunities for upselling additional products or services based on customer needs.