Elizabeth Ross
Grants Pass,OR
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
7
7
years of professional experience
Work History
PSR
Asante
Grants Pas, OR
10.2017 - Current
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided customer service by answering patient questions and addressing concerns.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified demographics and insurance information to register patients in computer system.
- Inputted patient demographic data into electronic health record system.
- Greeted patients upon arrival and directed them to the appropriate area.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scanned documents into electronic health record system as needed.
- Obtained informed consent and payment documentation from patients and filed in system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Sorted and distributed incoming mail daily.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained proper authorization and identification to release confidential medical records.
Skills
- Insurance verifying
- Patient greeting
- Document filing
- Appointment confirmation
- Medical insurance
- HIPAA compliance
- Healthcare industry
- Eligibility determination
Timeline
PSR
Asante
10.2017 - Current
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