Molly Robinson-Goldsmith

Accomplished in enhancing patient satisfaction at JCMC, I excel in HIPAA compliance and customer service. Demonstrated success in improving workflow efficiency and patient communication, I bring strong problem-solving skills and a proficiency in Microsoft Office to the table, ensuring high-quality administrative support and operational excellence.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

was honored to receive the Employee of the Month award for consistently exceeding expectations in my role. During that month, I focused on improving patient scheduling and follow-up, ensuring that all appointments were set on time and that patients were reminded proactively. This not only improved patient satisfaction but also helped streamline operations within the team. I was also able to assist colleagues in managing higher workloads during peak times, which contributed to a smoother workflow. I’m proud of the recognition because it reflects my commitment to teamwork and providing exceptional service, but it also motivates me to continue to grow and contribute in even greater ways. Being awarded Employee of the Month made me feel like my efforts are truly valued, and it reinforced my desire to go above and beyond for both my team and the patients we serve.