Elizabeth Rufo
Newton Highlands,MA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving abilities. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Highly motivated to take on new challenges, and quickly masters new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Newton Wellesley Orthopedic Associates
Newton, MA
06.2023 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Updated patient demographic information as needed in EHR system.
- Registered new patients in accordance with HIPAA guidelines.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Processed referrals for specialty care services as needed.
- Coordinated insurance authorization for procedures and tests.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Dog Walker
Rover.com
Newton, MA
07.2019 - Current
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Responded appropriately to aggressive behaviors from dogs encountered during walks.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Administered medications or supplements as prescribed by veterinarian when needed.
Education
Bachelor of Science - Public Health
Rivier University
Nashua, NH05-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Organization
- Data Entry
Certification
- Introduction to the National Incident Management System
- Introduction to Incident Command System
- Public Information Officer Awareness
- Community Preparedness Implementing Simple Activities for Everyone
- Introductory Course of Patient Safety
References
References available upon request.
Timeline
Patient Services Coordinator
Newton Wellesley Orthopedic Associates
06.2023 - Current
Dog Walker
Rover.com
07.2019 - Current
Bachelor of Science - Public Health
Rivier University
- Introduction to the National Incident Management System
- Introduction to Incident Command System
- Public Information Officer Awareness
- Community Preparedness Implementing Simple Activities for Everyone
- Introductory Course of Patient Safety
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