Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Russo

Lenzburg,IL

Summary

Optical professional with thorough background in patient care and eyewear fitting. Recognized for collaborative approach and consistently achieving optimal results in dynamic environment. Skilled in precision adjustments and client consultations, demonstrating adaptability and reliability.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience

Work History

Optician

Crown Vision Center
01.2019 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

Optical Technician

Crown Vision Center
01.2019 - Current
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Key Holder

Crazy 8
10.2018 - 03.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Key Holder

SUBWAY®Restaurants
04.2003 - 05.2005
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

Home School
04.2004

Skills

  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Repairing glasses
  • Insurance billing
  • Adjusting eyewear
  • Retail sales
  • Progressive lenses expertise
  • Transaction processing
  • Product upselling
  • Contact lens
  • Optical equipment operation
  • Visual acuity testing
  • Eye health assessment
  • Prescription interpretation
  • Patient history documentation
  • Appointment scheduling
  • Administrative functions
  • Decision-making
  • Problem-solving
  • Teamwork and collaboration

Timeline

Optician

Crown Vision Center
01.2019 - Current

Optical Technician

Crown Vision Center
01.2019 - Current

Key Holder

Crazy 8
10.2018 - 03.2019

Key Holder

SUBWAY®Restaurants
04.2003 - 05.2005

High School Diploma -

Home School

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